Answering all incoming customer calls in a Professional efficient manner.. Establish and maintain effective relationship with customers with gaining their trust and respect.. Data entry of customer information and details of their problems in Salesforce database - create leads.. Maintain the lead records including creating subsequent Leads Activities/follow-up in Salesforce database and allocate to Sales personnel.. Conduct Lead… Show more Answering all incoming customer calls in a Professional efficient manner.. Establish and maintain effective relationship with customers with gaining their trust and respect.. Data entry of customer information and details of their problems in Salesforce database - create leads.. Maintain the lead records including creating subsequent Leads Activities/follow-up in Salesforce database and allocate to Sales personnel.. Conduct Lead Skimming activity’ and reallocate unattended Leads to the other Sales personnel.. Conduct daily follow-up calls to customers whose calls have been missed, abandoned or require further detail ( Including web Lead forms requiring locations/address details).. Respond to customer emails in a professional manner and action as appropriate.. Miscellaneous administration tasks.. Develop and maintain knowledge of all products and services equipment offered by the company.. Be able to inform customers of our products/solutions range.. Comply with all company procedures and policies including OH&S.. Proactively contribute to the development of departmental processes and policies.. Attend customer service meetings and product training sessions.Additional responsibility when required. Show less

The Farm Magazine▪ Process bookings, material and expenses into a variety of systems.▪ Create and maintain strong relationships with clients in the sector.▪ Basic Media Account Management.▪ Responding to Client and Agency requests in a timely manner. ▪ Work on Multiple tasks effectively and work to set deadline.

▪ Assisting the Sales Team and customers with mail outs, call-cycle follow-ups.▪ Sales Support Activities.▪ Problem solving, focussing on root of course. ▪ Liaise with Customer Service, Finance and Booking staff to resolve issues, or overdue▪ Jobs and Agent issues where relevant to ensure customer satisfaction.▪ Liaise with Real Estate Agents to make appointment for a BDM follow-up visit.▪ Maintain and… Show more ▪ Assisting the Sales Team and customers with mail outs, call-cycle follow-ups.▪ Sales Support Activities.▪ Problem solving, focussing on root of course. ▪ Liaise with Customer Service, Finance and Booking staff to resolve issues, or overdue▪ Jobs and Agent issues where relevant to ensure customer satisfaction.▪ Liaise with Real Estate Agents to make appointment for a BDM follow-up visit.▪ Maintain and execute a High level of customer service resulting in positive customer Review.▪ Lead generation for BDM’s setup meetings and follow-up activities in CRM and for BDM▪ Maintaining and updating CRM with all activities, deals, customer information and any other detail for own Territory as well as BDM’s as required. Show less

Cold CallingSelling Features for Canberra Times, Sydney Morning Herald and The AgeCustomer EnquiriesUpdating CRM

Manage clients; booking, material and accuracy of input; chase submission and data deadlines.Daily dealings with client enquiries, queries and accounts issue plus credit processing as required.Use of remote Juggler for outstanding online client material, iDiary for confirmed booking and Real Time reporting for page and position availability.Monthly preparation and calculation of Agency commissions.Prepare booking schedules for National teams, in readiness for their booking… Show more Manage clients; booking, material and accuracy of input; chase submission and data deadlines.Daily dealings with client enquiries, queries and accounts issue plus credit processing as required.Use of remote Juggler for outstanding online client material, iDiary for confirmed booking and Real Time reporting for page and position availability.Monthly preparation and calculation of Agency commissions.Prepare booking schedules for National teams, in readiness for their booking requirements. Show less

St George Leader, Sutherlan Shire Leader, Liverpool and Fairfield Champion PapersFeature salesClient and account managementClient Quotations and price negotiationsSelling Features into various other company publicationsCold CallingCustomer enquiriesDaily use of Sales Force CRM to maintain and update client recordsUse of Remote Juggler to capture and manage client material and layoutsAchieving KPI and sales budgets Assisting clients with advert design and… Show more St George Leader, Sutherlan Shire Leader, Liverpool and Fairfield Champion PapersFeature salesClient and account managementClient Quotations and price negotiationsSelling Features into various other company publicationsCold CallingCustomer enquiriesDaily use of Sales Force CRM to maintain and update client recordsUse of Remote Juggler to capture and manage client material and layoutsAchieving KPI and sales budgets Assisting clients with advert design and image layoutsDigital Sales, uploads and updates Show less

▪ Feature Flyers▪ Print Legal Notices, Print Public & Company Notices▪ Scan & email letters to smh classifieds▪ Collect the cheques, enter to spread sheet & send via internal mail Credit Services ▪ Check commemorative Cards and send to Clients who have ordered▪ Phone, general enquiries▪ Booking Classified Display Adverts for Sales Staff & Quotes▪ Tear Sheets production and… Show more ▪ Feature Flyers▪ Print Legal Notices, Print Public & Company Notices▪ Scan & email letters to smh classifieds▪ Collect the cheques, enter to spread sheet & send via internal mail Credit Services ▪ Check commemorative Cards and send to Clients who have ordered▪ Phone, general enquiries▪ Booking Classified Display Adverts for Sales Staff & Quotes▪ Tear Sheets production and distribution▪ Reporting Show less

▪ Purchasing, BLA- customer service, (responding of emails, order entry, follow up’s) ▪ TFX NZ –supporting sales manager, order entry, contract and price maintenance▪ Primeline – Data Base Maintenance, preparing Flyers/Best Buys and distribution▪ Assisting with Marketing Materials (price lists/Cd’s/documentation)▪ Issuing RGA Numbers/Credits (assisting with returns according to procedure) ▪ Credit control… Show more ▪ Purchasing, BLA- customer service, (responding of emails, order entry, follow up’s) ▪ TFX NZ –supporting sales manager, order entry, contract and price maintenance▪ Primeline – Data Base Maintenance, preparing Flyers/Best Buys and distribution▪ Assisting with Marketing Materials (price lists/Cd’s/documentation)▪ Issuing RGA Numbers/Credits (assisting with returns according to procedure) ▪ Credit control monies due from debtors (Aged Trial Balance)▪ Opening New Accounts for Primeline and Industrial Customers for Australia & New Zealand▪ Ebay Sales – displaying product online, answering inquiries, order entry, invoicing etc.▪ Assisting with training of new employees, Supporting Sales Team▪ Reporting▪ Tear Sheets production and distribution▪ PA duties: office functions (Catering), booking flights & accommodation▪ Switchboard and reception relief ▪ Duties as required Show less

▪ Switchboard answering and redirecting incoming telephone calls ▪ Meet and greet internal and external clients▪ Mail duties include franking, updating post register and stuffing envelopes (invoices, statements, flyers etc)▪ Ensure reception area is presentable at all times ▪ Photocopying, Faxing (Emailing)▪ Processing Invoices, Booking Couriers/Freight▪ Filing (Packing Slips, Customer Orders… Show more ▪ Switchboard answering and redirecting incoming telephone calls ▪ Meet and greet internal and external clients▪ Mail duties include franking, updating post register and stuffing envelopes (invoices, statements, flyers etc)▪ Ensure reception area is presentable at all times ▪ Photocopying, Faxing (Emailing)▪ Processing Invoices, Booking Couriers/Freight▪ Filing (Packing Slips, Customer Orders, Production Notes)▪ Duties as required Show less

A regional publication with a daily circulation of 62,000▪ Phone enquiries▪ Achieving my monthly Budget, Quarterly and Yearly Budget Target $359,000 Sold $426,000.▪ Selling Corporate Features $1,000 to $7,000 Quarterly▪ Web space using “Button advertising” linking from Advocate to Client web sites▪ Design layout, Quotes, Proposals, Create New Ideas▪ Travel, Cold calling new clients in new areas ▪ Responsible for a monthly regional publication news paper called The… Show more A regional publication with a daily circulation of 62,000▪ Phone enquiries▪ Achieving my monthly Budget, Quarterly and Yearly Budget Target $359,000 Sold $426,000.▪ Selling Corporate Features $1,000 to $7,000 Quarterly▪ Web space using “Button advertising” linking from Advocate to Client web sites▪ Design layout, Quotes, Proposals, Create New Ideas▪ Travel, Cold calling new clients in new areas ▪ Responsible for a monthly regional publication news paper called The Western Herald, achieving and maintaining budget $5,000 to $8,000 co-ordinating sales team contributions, organising and drafting the layout, pre press Show less

▪ Phone enquiries▪ Achieving my monthly Budget and Quarterly Budget $25,000 monthly to $47,000▪ Selling Corporate Features ▪ Design layout, Quotes, Proposals & Create New Ideas▪ Travel, Cold calling new clients in new areas

▪ Phone enquiries▪ Achieving my monthly Budget and Quarterly Budget $7,000 Monthly to $17,000▪ Selling Display Advertising▪ Design layout, Quotes, Proposals & Create New Ideas▪ Travel, Cold calling new clients in new areas

▪ Phone enquiries▪ Achieving my monthly Budget and Quarterly Budget $15,000 Monthly to $33,000 ▪ Selling Corporate Features ▪ Design layout, Quotes, Proposals & Create New Ideas▪ Travel, Cold calling new clients in new areas