Responsible for scheduling multiple appointments for agents using GoToMeeting and Zoom. Ensure that agent has all relevant documents for client meetings. Responsible for maintaining agent is in good standing with a license in various states. Communicate with various insurance providers regarding client’s policies. Provide customer service for clients regarding their policies and scheduling appointments with agents both parties located in different time zones. Responsible for scanning and then digitizing more than 1,000 client files.

Responsible for the preparation and processing of biweekly payroll for over 600 employees; review and ensure accuracy of approved timesheets; track and deduct all garnishments and other special payroll deductions.Calculating payable hours, commissions, bonuses, tax withholdings, and deductions.

Processes a high volume of consumer inquiries of FIS products and services and resolves a targeted percentage of those inquiries.Troubleshoots customer problems identify the root cause of the problem and useful tools and resources appropriately to determine how to resolve customer problems.When unable to resolve problems in a reasonable amount of time, will escalate to the appropriate resource. Follows up on escalated issues with coaching and mentoring to learn the appropriate solution and expand overall knowledge.Tracks and documents inbound support requests and ensure proper notation of customer problems or issues.Updates customer information and ensures accurate entry of contact information

Greet and acknowledge guests and seat patrons by escorting them to assigned table and communicate delays.Present menus, create a personal dining experience, answer questions, and offer information on menu items, beverages, and specials. Accept and organize reservations and prioritize reservations to accommodate customers. Prepare seating assignments prior to service.

The customer is the customer. It does not matter who is right or wrong, its all about finding the best solution for the customer. My job is to understand the needs of the customer, to ask the right questions so I can truly get to the heart of the problem.

Increased banquet sales by 15 percent in the first year as Banquet Coordinator.Compose, publish and distribute Banquet event order (BEO) / Banquet Function Plan (FP) to all department heads and personnel who are involved in servicing banquets function.Work with management and other heads of departments at all times.Meet with guest to plan menus and coordinate events.Manage 15 – 20 employees on a day to day activities.

Responsible for ensuring club members have a satisfying dining experience. Oversee and ensure appropriate club member identification to meet state regulations.Ensure the optimal efficiency of the bar area.Inventory control and continual re-stocking of bar supplies and products.Quality control checks for maximum cleanliness of the bar and lounge.

Conducted legal research in preparation for trials on a weekly basis. Responsible for organizing and maintaining complex dockets and files.Prepared and interpreted legal documents, pleadings, and subpoenas.Developed processes to digest and index information obtained prior to trials and gathered all necessary information for upcoming lawsuits.Performed all office functions and procedures necessary to ensure operational efficiency