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● Actively involved in the functional and regression testing of the SAP Hybris code and API’s● This testing involved both manual and automation testing ● Following the SAFe Agile process, I participated in daily standups, grooming’s, PI planning events, and Team Retro’s/Demo’s● Collaborated closely with the Developers and other SDET’s both verbal and written ● Participated in Alpha and Beta Release testing, along with the release triage after the release● Attended Daily triage every day, provide input along with testing issues that were brought up in triage ● Created onboarding, testing procedural documentation for incoming SDET’s

● Provide timely support to over 300 end-users, ranging from new user setup, laptop/desktop imaging, password resets, VPN connection issues, Outlook, and other IT-related issues that may arise.● Create documentation and work instructions for the end-users and the company.● Troubleshooting, configuring, and updating warehouse handheld and transportation devices ● WMS configuration and setup for local and remote sales reps● Invoice, payroll, label printer support, repair, and repair ● Responsible for running all of the WMS and Inventory end of day reports for the next day● Microsoft Dynamics setup, configuration, and support for the payroll and accounting department● Tape Backup retention, rotation, and offsite storage

As a SysAdmin, I assisted with the transition of Adient from Johnson Controls. I not only created VMware Servers but also built servers on-site for the local plants. I was in charge of monitoring and updating the servers, and carefully communicating both verbally and written all changes that were made.

Handled technical resolution within a global enterprise environment, including system crashes, slow-downs, and data recoveries. Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution, and closure of escalation tickets. Provided 3rd shift customer plant and database support and monitoring for Johnson Controls global automotive environment. Alerting proper IT support personnel following JCI escalation and SOX procedures in regards to IT emergencies, whether it is a power outage, job failures, hardware failures, and other natural and non natural disasters. Provided accurate and proper documentation of events that had transpired through logs, emails, shift reports with various IT support team, and management regarding customer issues. This included doing resolution with the various IT groups especially UNIX, Linux, SAP, IPC, and Epic when remote access was not possible.Maintained clear and precise documentation and communication for and according to JCI, and SOX policies. Ensured that proper communication was maintained at all times with JCI internal and external customers, management, and team members.Ensured that backups were completed, offsite tapes were properly maintained, and tapes were taken off site for disaster recovery emergencies. Performed system drive and database restores at the customer request, using Tivoli TSM restore software.Created technical documentation in accordance to JCI and SOX standards, that are to be used for job duties and training purposes.

Through cold calling and networking achieved the number one sales person position at CompUSA.By having a Microsoft certificate enables the store to become a Microsoft Gold Partner. This allowed them to further assist the customers IT needs by providing them Microsoft software and the licenses. This expedited the customer's deployment of their IT environment. Trained co-workers, and management in both new technologies, and software. Also trained customer's with the purchases of their new IT products and technologies.

Trained and educated clients on Income, Debt, Asset, and Protection Management.

Provided 24x7 technical and hardware field service support of Dell equipment, for all Ford Motor Company sites, in the Detroit and surrounding areas.Inventoried, ordered, tracked, and replenished replacement hardware. Resolved issue with the system that were out of warranty through imaginative, and innovative solutions.Provided accurate and precise documentation of problems and resolutions, to Ford Motor IT department and vendors.

Provided timely response to Dell Gold customer technical issues with detailed written documentation of the events and or incidents that transpired over the course of the technical issue.Acquired knowledge to quickly and accurately diagnose, troubleshoot, and repair customer servers and storage products. Assisted customer with the installation, configuration, and maintenance of Navisphere, PowerPath, Dell Open Manage, VERITAS Backup exec, Windows Operating Systems, and ATF. . Co-wrote patent disclosures for Dell's product and services.

Provided entry-level and secondary level server hardware and software support to Dell customers in an Enterprise call center environment. Performed diagnosis with a resolution to the customer issues. Over the telephone and through electronic mail support, while maintaining the customer experience to Dell standards.Assisted customers in system recovery, in RAID 0, 1,5,10, and 50 hardware configurations. . Provided Dell customers with assistance in installation, configuration, and resolution of software on all Dell servers and across all operating system platforms. Software packages included all versions of Microsoft server operating systems, Linux server operating software, Dell Open Manage Management software, and other client specific software.

Worked independently, resolving, diagnosing, repairing, and training customers on computers, wireless and hardwired networks.Set up and configured networks onsite for customers, and provided training on how to properly maintain, secure, and use the network.Performed onsite repairs, consultations, patch installations, virus protection updates, data migration, and password configuration and enforcement.

Set up new satellite WIC offices for Texas Department Human Services, and destroyed old hardware in compliance with DOD disk sanitation standards. Assisted with the migration of Novell and MS-DOS-based operating systems over to Windows 2000. Provided inventory control, help desk support, and the deletion of sensitive material of surplus computer equipment. Deployed Dell computer equipment, including laptops, desktops, and servers. Utilized various software packages including Norton Ghost, PC Anywhere, and various MS-DOS applications. Assisted in the testing and implementation of VSAT (Very Small Aperture Terminal) with the WIC automation department. Provided helpdesk support once the new system was in place, with emphasis on educating the end user on the features and use of the system.