Ramona Saintandre Email & Phone Number

Grand Rapids, MI, US

Sydney, NSW, AU

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Diemen, Noord-Holland, NL

• Actively involved in the functional and regression testing of the SAP Hybris code and API’s
• This testing involved both manual and automation testing
• Following the SAFe Agile process, I participated in daily standups, grooming’s, PI planning events, and Team Retro’s/Demo’s
• Collaborated closely with the Developers and other SDET’s both verbal and written
• Participated in Alpha and Beta Release testing, along with the release triage after the release
• Attended Daily triage every day, provide input along with testing issues that were brought up in triage

Grand Rapids, Michigan, US

• Provide timely support to over 300 end-users, ranging from new user setup, laptop/desktop imaging, password resets, VPN connection issues, Outlook, and other IT-related issues that may arise.
• Create documentation and work instructions for the end-users and the company.
• Troubleshooting, configuring, and updating warehouse handheld and transportation devices
• WMS configuration and setup for local and remote sales reps
• Invoice, payroll, label printer support, repair, and repair
• Responsible for running all of the WMS and Inventory end of day reports for the next day

Plymouth, Michigan, US

As a SysAdmin, I assisted with the transition of Adient from Johnson Controls. I not only created VMware Servers but also built servers on-site for the local plants. I was in charge of monitoring and updating the servers, and carefully communicating both verbally and written all changes that were made.

Cork, Ireland, IE

Handled technical resolution within a global enterprise environment, including system crashes, slow-downs, and data recoveries. Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution, and closure of escalation tickets. Provided 3rd shift customer plant and database support and.

Miami, Florida, US

Through cold calling and networking achieved the number one sales person position at CompUSA.By having a Microsoft certificate enables the store to become a Microsoft Gold Partner. This allowed them to further assist the customers IT needs by providing them Microsoft software and the licenses. This expedited the customer's deployment of their IT.

Duluth, Georgia, US

Trained and educated clients on Income, Debt, Asset, and Protection Management.

Provided 24x7 technical and hardware field service support of Dell equipment, for all Ford Motor Company sites, in the Detroit and surrounding areas.Inventoried, ordered, tracked, and replenished replacement hardware. Resolved issue with the system that were out of warranty through imaginative, and innovative solutions.Provided accurate and precise.

Round Rock, Texas, US

Provided timely response to Dell Gold customer technical issues with detailed written documentation of the events and or incidents that transpired over the course of the technical issue.Acquired knowledge to quickly and accurately diagnose, troubleshoot, and repair customer servers and storage products. Assisted customer with the installation.

Round Rock, Texas, US

Provided entry-level and secondary level server hardware and software support to Dell customers in an Enterprise call center environment. Performed diagnosis with a resolution to the customer issues. Over the telephone and through electronic mail support, while maintaining the customer experience to Dell standards.Assisted customers in system recovery, in.

Lansing, Michigan, US

Miami, Florida, US

Worked independently, resolving, diagnosing, repairing, and training customers on computers, wireless and hardwired networks.Set up and configured networks onsite for customers, and provided training on how to properly maintain, secure, and use the network.Performed onsite repairs, consultations, patch installations, virus protection updates, data.

Set up new satellite WIC offices for Texas Department Human Services, and destroyed old hardware in compliance with DOD disk sanitation standards. Assisted with the migration of Novell and MS-DOS-based operating systems over to Windows 2000. Provided inventory control, help desk support, and the deletion of sensitive material of surplus computer equipment..

Cloud Devops Using Microsoft Azure, Computer And Information Sciences And Support Services

Front End, Front End Development

Frontend Nanodegree, Frontend Web Development

Mcse, Microsoft Certification

High School Diploma, General

Cloud Devops Using Microsoft Azure, Devops