Taking a short break…

* Responsible for all aspects of business operations for a 400-person IT organization, with a $140 M annual operating budget.* Led quarterly and annual planning activities between IT and all Ciena business functions.* In partnership with IT Chief Enterprise Architect, developed and governed an IT operating model, established an IT services framework and led quarterly ops reviews.* Partnered with the CHRO and senior HR leadership to develop and execute on an HR technology roadmap, with a specific emphasis on workforce planning, talent acquisition, employee experience and advanced analytics (Workday).* Partnered with Head of IT Infrastructure and Operations to execute on a zero ticket strategy, resulting in 50% reduction in IT support tickets over a 2 year period (ServiceNow).* Responsible for all aspects of IT asset management for 7000+ employees globally.* Led US Women@Ciena ERG; Member of Pride@Ciena ERG steering committee.

Enterprise Platform ServicesIT Service Owner for Database, Middleware, and Application Performance Management. Responsible for architecture, design, implementation, and operations of these services.Infrastructure Delivery & Client ExperienceResponsible for annual planning, forecasting, and delivery of infrastructure services to application development teams, campuses, branch offices, and newly acquired companies.Continuous Delivery / Fast ITResponsible for Cisco IT’s move to an agile development organization - an initiative that transformed the way Cisco IT delivers capabilities to the business. Leveraging an agile development methodology and tools that optimize and automate the software delivery lifecycle, Cisco IT has experienced a 32% productivity gain in delivering business capabilities.IT Operations CenterResponsible for 24x7 operational support for applications and infrastructure in production data centers, including monitoring, incident and problem management, and operational metrics. Led efforts to minimize downtime in data centers that resulted in 92% reduction in business impacting incidents over a 2-year period.Data Center ResiliencyResponsible for high availability of, and disaster recovery for business critical services, including strategy, technical architecture, business continuity management, testing, and technical implementation.

Responsible for design, development, implementation, and support of tools for HR and Employee Services. Focus areas included Staffing, Compensation, and Employee Self-Service.

Responsible for design, development, implementation, and support of tools enabling Cisco to provide efficient field support to customers.

Started as an Intern. Project Leader for the Human Resources and Employee Self-Service Solutions organization.