Ramona Branch Email & Phone Number

Chapel Hill, NC, US

Franklin And Granville Counties

❖ Screen and assess clients for their appropriateness for agency services, administer ASAM, and utilize scores for appropriate diagnosis according to DSM❖ Coordinate other services and resources to assist clients in achieving their established service plan goals❖ Support engagement in drug treatment, mental health treatment, community, etc.❖ Develop goals.

Durham, North Carolina, United States

❖ Provide consultation to provider by telephone and email❖ Develop Person Centered Plans, TAR Authorizations, and Comprehensive Crisis Plans for Peer Support Services in Five County ( MCO Cardinal Innovations) and Durham County ( MCO Alliance Behavioral Health)❖ Facilitates and oversees referrals to provider❖ Documents consultative notes❖ Maintains.

Raleigh-Durham, North Carolina Area

❖ Establish rapport with adult individuals with mental health/substance abuse disorders❖ Assist in developing a network of contacts for information and support❖ Develop goals and assist in PCP planning and assessment❖ Support the individual in seeking less restrictive alternatives to locked hospital facilities and Emergency Department evaluations❖ Assist.

Raleigh, North Carolina, United States

❖ Caseworker for SSA/SSI disability court cases. Prepare client cases for hearings. Maintain files, electronic submission of medical records, electronic filing, medical records review, communications liaison, establishing relationships, point of contact for facilities, send out written correspondences to physicians’ offices, prepare reports, maintain daily.

❖ Administrative: Creating and maintaining office documents and spreadsheets, create and maintain organization website and webpages, grant writing, research and documentation, compiling reports, compose and analyze surveys, and supporting staff when needed❖ Attending and summarizing Legislative hearings❖ Advocate❖ Direct Services-assisting with Help-line.

Raleigh, North Carolina, United States

❖ Trainer for CTSP and PBX billing and claims systems❖ Maintain and formulate training tools such as PowerPoint presentations and packets for training classes❖ Individualized training sessions to boost QA scores❖ Monitor call center reps daily calls, audit and coach reps on quality and how to increase scores. ❖ Ensure client QA goals are maintained, daily.

Cary, North Carolina, United States

Team Lead for installation department for Satellite dish installation Manage team of 10 call center representatives Assign daily workAssist with training of all new team membersManage call que of team members Coach team members on quality and call handlingApprove time sheets and attendance Interviewing CSR’sManage spreadsheets Quality improvement plans

Bachelor'S Degree, Psychology

Associate'S Degree, Human Services/Substance Abuse