Ramona Mueller, Bk, Pmp®, Prosci® Email & Phone Number

Calgary, Ab, Ca

Calgary, Canada Area

Successfully develop and foster integration channels within SCM and across the organization to support and drive operational efficiencies. Successfully establish the Process, Training, Reporting, Technology governance and Project teams supporting SCM. · Lead a portfolio of projects and readiness activities to implementation including, o Low Price of Oil Market Response ($400M savings) o SCM Strategy Execution (Implementation of a new operating model) o SAP Support Packs for SCM (Annual upgrades) o ADLP for SCM (Corp Safety) o Fort Hill Operations Readiness · Manage a team of 20 professionals to establish the governance structures for process, training and technology changes in SCM and developing and enhancing process and training documentation· Integrate with other Functions and Business areas to ensure collaboration and alignment on change initiatives.

Successfully implemented the multiple work pieces of the Process Improvement Program consisting of SAP technology and process enhancements into the SCM organization ensuring Business Continuity for the organization. · Led readiness network across SCM ensuring clear line of site to the program and translating information into work activities for implementation · Led business and functional readiness workshops to drive understanding of the change and support readiness activities needed outside of SCM · Led the implementation and readiness (people process and technology) of all work streams inside SCM· Participated as key Integration Lead for Suncor-wide integration network· Managed a small team of 4 individuals but indirectly a network of 50 leads and over 200 people executing on tasks

Calgary, Canada Area

Successfully built the Initiatives management program in SCM including governance, processes, training, stewardship and leadership alignment. The model that was stood up was leveraged in other operating areas and then centralized across the organization. · Consulted with the SCM Leadership Team ensuring initiatives supported the strategy and goals of the organization· Coached Initiative leads on project management methodology, process and tools for successful implementations· Managed the portfolio of initiatives across SCM ensure that the organization was working the right things at the right time with the right people· Integrated with other business and functional areas to ensure awareness and alignment

• Led a team of Business Analysts and Product Managers in successfully completing multiple strategic projects using project management methodology. • Improved operational readiness and project execution to support strategic projects that aimed to deliver on corporate goals of operational efficiency with enhanced end-to-end processes to meet service level agreements for managed customers • Implemented a transparent portfolio management methodology to support resource optimization, enhanced execution and diligent benefit actualization• Managed direct and cross-functional teams in delivery of strategic projects including setting direction, managing budgets, and providing professional coaching/development • Established, monitored, and continually met or exceeded key performance goals to support business and corporate objectives such as productivity levels, operational budgets, and capital costs• Developed and implemented internal policies and processes reflecting project management standards and methodologies• Collaborated with personnel cross-enterprise and advised senior management in the development business objectives and supporting organizational policies & procedures

• Led account planning activity for top tier clients including strategic planning, client management, vendor management, business development, project management, team building, and process development for target and existing client segments• Partnered with internal clients to identify needs and implement solutions • Managed account support personnel ensuring team members apprised of changes within the organization impacting their roles as well as helping staff meet performance objectives• Led regular sales status meetings and facilitates team meetings

Maintained relationships with Competitive Local Exchange carriers and ensured that any regulatory risks were mitigated. Resulted in a decrease in the number of CRTC escalations and, more importantly, meeting the requirements of service level agreements across all customer segments. • Managed key relationships with competitive local exchange carriers to ensure TELUS continues engagement of regulatory obligations• Acted as the point of contact for carriers to access TELUS Emergency Operations Management Centre• Developed and implemented strategic plans and mitigate exposure to regulatory threats

• Acted as primary point-of-contact for client with responsibility for all client communications, conflict resolutions, meeting compliance, and cultivating new revenues streams via full solutions selling• Identified market trends, competitive activity and translated into business opportunities• Communicated expectations of all stakeholders through meetings ensuring client interests were represented with the entire sales/execution team