Ramon A. Email & Phone Number

Cotia, Sp, Br

São Paulo, São Paulo, Brazil

• Responsible for Account Management (Farmer) and Business Development (Hunter)• Understand customer requirements and offer customized solutions or consulting to their needs• Directly involved on accounts, prospects and develop internal and external relationships at an executive level (C-level)• Execution planning for upselling e crosselling at existing clients• Sell and delivery of the full portfolio of Stefanini ecosystem of digital solutions with IA applied, Industry 4.0 , Agile Squads, Hardware as a Service, Service Desk & Field Services, Cloud, RPA, Cybersecurity, Dev and Business, Software Factory, BPO, SAP, Chatbot, Inovation, Digital, Analytics, and more

São Paulo, Brasil

• Maintained 95% customer satisfaction rate by developing strong client relationships and proactively addressing customer needs.• Ensured top-tier service delivery by aligning project outputs with SLA requirements and proactively managing client relationships to foster long-term partnerships.• Cultivated and managed long-term relationships with C-level executives, contributing to a 30% increase in customer retention over three years • Understand customer requirements and offer customized solutions or consulting to their needs• Directly involved on accounts, prospects and develop internal and external relationships at an executive level (C-level)• Responsible for Account Management (Farmer) and Business Development (Hunter)• Selling cybersecurity services and products to help customer protect their business and data• Bring new customers and logos, prospecting and hunting all sectors and industries with potential to buy our services• Preparation of commercial proposals and solutions with value added to the customer.• Customer Support acting as the primary point of contact for customer questions and concerns, ensuring a quick and effective response to any issues that arise• Manages and lead the Brazil Wizlynx branch office (Managing Director)• Accountable to all administrative and financial duties and responsible for the P&L ((Managing Director)• Sell and delivery of the full portfolio of offensive security services and others.• Participate on customers and partners engagements for sales and business development activities

São Paulo Area, Brazil

• Forecasting business and market needs, on a multi-country or multi-product basis.• Selling services and products to help customer on their Digital Transformation journey.• Strong Knowledge on telecommunications , IT and Security services. • Understand customer requirements and offer bespoke solutions tailored to their needs.• Liaise with the Business and IS teams since the early identification of initiatives until the development strategic roadmaps.• Actively engagement with customers and partners in sales and business development activities• Directly involved on major accounts and prospects and develop internal and external relationships at an executive level (C-level)• Preparation of commercial proposals and solutions with value added to the customer.• Manage pipeline to ensure full visibility of end-to-end sales lifecycle.• Acting as part of a Global team, responsible for Latam Geo, reporting direct to the Global Sales Director based in UK.

São Paulo Area, Brazil

• Own long-term customer relationships at senior levels and acting as a point of contact for business needs, issues of high complexity, keep customer satisfaction high.• Responsible for the delivery, quality and time for the services customer requested – SLA management.• Develop and Identify incremental revenue opportunities, maintain and delivery all facets of managed outsourced and IT contracts, including negotiation of contractual terms.• Leadership ability to build & manage cross cultural, cross tower & cross business team for effective and efficient customer support.• Management of IT Services, infrastructure and Telecommunications for global accounts in Latin America• Preparation of commercial proposals and solutions with value added to the customer, interfacing with pre-sales and other consulting teams to provide customer required solutions.• Management of large projects, multicultural project teams in the Latam region.• Accountability of the financial performance, P&L, costs management, billing, revenue targets and general support activities affecting commercial and service performance.• Control and management of contracts with 3rd party partners within Latin America.

São Paulo, Brazil

• Responsible for the management and delivery of the IT Services provided by the global suppliers and partners of Novartis such Global Crossing, British Telecom, IBM and including others local partners guaranteeing that they are lined up with the business needs and delivering the services levels (SLA) agreed with the customer and according to the Novartis IT standards;• Responsible for the management of the service levels (SLA), improvements on the processes, financial management, demand and capacity, contracts, benchmarking, etc;• Previously also responsible for managing different services and suppliers in the area of Security (FWs, Proxy, IDS, Remote Access, VPNs), Voice area (Telephony IP, Legacy Telephony), LAN Services, including others participation inside of the Infrastructure area of IT Latin America.• Act as Business Partner for all IT Infrastructure Managers in Latam when related to connectivity services• Services Manager acting as part of the Global team of IT, focused in Latin America and reporting to the Global Services Head based in U.S.A.;

São Paulo, Brazil

•Management and support of the Wan Services, Remote Access and Internet;•Implementation of an IP network and WAN services among the main Office and 8 branch offices using a Frame Relay network;•Planning and implementation of the Remote Access infrastructure, using strong authentication (SecurId Card) for remote users and field force (+500 users);•Implementation of Microsoft solutions for web browsing and Intranet hosting (Microsoft Proxy 2.0 and IIS)•Installation of a Firewall (Raptor) and participation in the security project;•Participation on the project of Switches migration from 3COM to Catalyst Cisco; •Implementation of Network Management Center Software TNG/Unicenter.

Mba

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Bacharel

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