Ramon A.

Ramon A. Email and Phone Number

Digital Business Executive @ Stefanini Brasil
Cotia, SP, BR
Ramon A.'s Location
Cotia, São Paulo, Brazil, Brazil
Ramon A.'s Contact Details

Ramon A. work email

Ramon A. personal email

About Ramon A.

Senior IT professional with over 28 years with relevant experience in different areas of IT, with solid and in-depth experience in multinational organizations, selling complex IT Services Solutions to Large Accounts, Business Consultant, Sales, Strategic planning, IT services management.Having worked in several areas, IT Services Manager, Contract/Business Manager and Account Manager, where I performed customer management, services, deliveries and sales of services, products and complex IT solutions for Large Accounts. As the focal point for clients, I participated in all stages of the process, from negotiation to final delivery, ensuring the success of projects and maintaining long lasting relationships.Solid technical and commercial background and knowledge in several technologies. Excellent communication and interpersonal skills, ability to deal with pressure, skillful negotiator, leader, teamwork, committed. Resulted-oriented professional with exposure to business development, strategic planning, client management, customer oriented; self-motivated and ability to work remote and with virtual teams form the knowledge and development of my career.I have a MBA degree in Business Management and Bachelor degree in Computer Sciences, speak Portuguese, English and Spanish and i have Brazilian and Spanish citzenship and open to relocate to UE and EUA.Knowledge and Skills: IT, Cybersecurity, Telecommunications, Cloud Computing, Information Security, SaaS, Customer Success, Customer Relationship, Sales, Business Development, Account Management, Team Leadership, Interpersonal Communication, Problem Solving, Negotiation, Focus in the Customer, Strategic Planning, Project Management, Innovation, Empathy, Collaboration, Decision Making, Results Orientation, Sales Strategies, Prospecting for New Customers, Conflict Management, Focus on Quality, Emotional Intelligence, Teamwork, Management Time, Constructive Feedback, Resilience, International Cooperation, Critical Thinking, Initiative, Integrity, Professional Ethics.

Ramon A.'s Current Company Details
Stefanini Brasil

Stefanini Brasil

View
Digital Business Executive
Cotia, SP, BR
Website:
stefanini.com
Employees:
24504
Ramon A. Work Experience Details
  • Stefanini Brasil
    Digital Business Executive
    Stefanini Brasil
    Cotia, Sp, Br
  • Stefanini Brasil
    Digital Business Executive
    Stefanini Brasil Jul 2024 - Present
    São Paulo, São Paulo, Brazil
    • Responsible for Account Management (Farmer) and Business Development (Hunter)• Understand customer requirements and offer customized solutions or consulting to their needs• Directly involved on accounts, prospects and develop internal and external relationships at an executive level (C-level)• Execution planning for upselling e crosselling at existing clients• Sell and delivery of the full portfolio of Stefanini ecosystem of digital solutions with IA applied, Industry 4.0 , Agile Squads, Hardware as a Service, Service Desk & Field Services, Cloud, RPA, Cybersecurity, Dev and Business, Software Factory, BPO, SAP, Chatbot, Inovation, Digital, Analytics, and more
  • Wizlynx Group
    Senior Account Manager | Customer Sucess | Cyber Security Services
    Wizlynx Group Feb 2020 - Apr 2024
    São Paulo, Brasil
    • Maintained 95% customer satisfaction rate by developing strong client relationships and proactively addressing customer needs.• Ensured top-tier service delivery by aligning project outputs with SLA requirements and proactively managing client relationships to foster long-term partnerships.• Cultivated and managed long-term relationships with C-level executives, contributing to a 30% increase in customer retention over three years • Understand customer requirements and offer customized solutions or consulting to their needs• Directly involved on accounts, prospects and develop internal and external relationships at an executive level (C-level)• Responsible for Account Management (Farmer) and Business Development (Hunter)• Selling cybersecurity services and products to help customer protect their business and data• Bring new customers and logos, prospecting and hunting all sectors and industries with potential to buy our services• Preparation of commercial proposals and solutions with value added to the customer.• Customer Support acting as the primary point of contact for customer questions and concerns, ensuring a quick and effective response to any issues that arise• Manages and lead the Brazil Wizlynx branch office (Managing Director)• Accountable to all administrative and financial duties and responsible for the P&L ((Managing Director)• Sell and delivery of the full portfolio of offensive security services and others.• Participate on customers and partners engagements for sales and business development activities
  • Bt Global Services
    Senior Sales Account Manager (Latam)
    Bt Global Services Dec 2015 - Sep 2018
    São Paulo Area, Brazil
    • Forecasting business and market needs, on a multi-country or multi-product basis.• Selling services and products to help customer on their Digital Transformation journey.• Strong Knowledge on telecommunications , IT and Security services. • Understand customer requirements and offer bespoke solutions tailored to their needs.• Liaise with the Business and IS teams since the early identification of initiatives until the development strategic roadmaps.• Actively engagement with customers and partners in sales and business development activities• Directly involved on major accounts and prospects and develop internal and external relationships at an executive level (C-level)• Preparation of commercial proposals and solutions with value added to the customer.• Manage pipeline to ensure full visibility of end-to-end sales lifecycle.• Acting as part of a Global team, responsible for Latam Geo, reporting direct to the Global Sales Director based in UK.
  • Bt Global Services
    Business / Contract Manager Latam
    Bt Global Services Feb 2008 - Dec 2015
    São Paulo Area, Brazil
    • Own long-term customer relationships at senior levels and acting as a point of contact for business needs, issues of high complexity, keep customer satisfaction high.• Responsible for the delivery, quality and time for the services customer requested – SLA management.• Develop and Identify incremental revenue opportunities, maintain and delivery all facets of managed outsourced and IT contracts, including negotiation of contractual terms.• Leadership ability to build & manage cross cultural, cross tower & cross business team for effective and efficient customer support.• Management of IT Services, infrastructure and Telecommunications for global accounts in Latin America• Preparation of commercial proposals and solutions with value added to the customer, interfacing with pre-sales and other consulting teams to provide customer required solutions.• Management of large projects, multicultural project teams in the Latam region.• Accountability of the financial performance, P&L, costs management, billing, revenue targets and general support activities affecting commercial and service performance.• Control and management of contracts with 3rd party partners within Latin America.
  • Novartis
    Service Manager - Latam
    Novartis Jan 2001 - Feb 2008
    São Paulo, Brazil
    • Responsible for the management and delivery of the IT Services provided by the global suppliers and partners of Novartis such Global Crossing, British Telecom, IBM and including others local partners guaranteeing that they are lined up with the business needs and delivering the services levels (SLA) agreed with the customer and according to the Novartis IT standards;• Responsible for the management of the service levels (SLA), improvements on the processes, financial management, demand and capacity, contracts, benchmarking, etc;• Previously also responsible for managing different services and suppliers in the area of Security (FWs, Proxy, IDS, Remote Access, VPNs), Voice area (Telephony IP, Legacy Telephony), LAN Services, including others participation inside of the Infrastructure area of IT Latin America.• Act as Business Partner for all IT Infrastructure Managers in Latam when related to connectivity services• Services Manager acting as part of the Global team of IT, focused in Latin America and reporting to the Global Services Head based in U.S.A.;
  • Boehringer Ingelheim
    It Support Analyst
    Boehringer Ingelheim Apr 1996 - Dec 2000
    São Paulo, Brazil
    •Management and support of the Wan Services, Remote Access and Internet;•Implementation of an IP network and WAN services among the main Office and 8 branch offices using a Frame Relay network;•Planning and implementation of the Remote Access infrastructure, using strong authentication (SecurId Card) for remote users and field force (+500 users);•Implementation of Microsoft solutions for web browsing and Intranet hosting (Microsoft Proxy 2.0 and IIS)•Installation of a Firewall (Raptor) and participation in the security project;•Participation on the project of Switches migration from 3COM to Catalyst Cisco; •Implementation of Network Management Center Software TNG/Unicenter.

Ramon A. Skills

Leadership It Strategy Customer Relations Contract Management Cisco Technologies Pmo Results Oriented Data Center Infrastructure People Management Itil Voip Vendor Cobit Sales Network Design Telecommunications Business Development English Negotiation Vendor Management Team Leadership Customer Relationship Management Strategic Planning Strategy Business Planning Business To Business Managed Services It Operations Business Process Cross Functional Team Leadership Change Management Customer Service Business Intelligence Portuguese Goal Oriented Wan Wide Area Network Governance Business Strategy Business Management Management Content Distribution Networks Project Management Outsourcing Latin America Security Service Delivery Cloud Computing Unified Communications Bid Writing Integration It Management It Service Management Spanish

Ramon A. Education Details

Frequently Asked Questions about Ramon A.

What company does Ramon A. work for?

Ramon A. works for Stefanini Brasil

What is Ramon A.'s role at the current company?

Ramon A.'s current role is Digital Business Executive.

What is Ramon A.'s email address?

Ramon A.'s email address is ra****@****ail.com

What schools did Ramon A. attend?

Ramon A. attended Fgv - Fundação Getulio Vargas, Fgv - Fundação Getulio Vargas, Universidade Paulista, Liceu De Artes E Ofícios, Liceu De Artes E Ofícios.

What skills is Ramon A. known for?

Ramon A. has skills like Leadership, It Strategy, Customer Relations, Contract Management, Cisco Technologies, Pmo, Results Oriented, Data Center, Infrastructure, People Management, Itil, Voip.

Who are Ramon A.'s colleagues?

Ramon A.'s colleagues are Thalita Rosa, Kaustubh Mishra, Bianca Moise, Ana Carolina Otoni, Douglas Rezende, James Meechan Jr, Morganna Maria.

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