Ramon Rubio Email & Phone Number

Barcelona, Catalonia, Spain

Responsible for the operational coordinator of the Offer experience domain in the Select Offer process from our customers.•Enable E2E Customer journey digitalization, by customer type, developing the right business & digital capabilities across touchpoints•Simplify & modernize the existing digital landscape & move to a platform-based approach across operations, following the customer journey•Provide a framework & governance model (Business & IT) to support local business & technology specificities, while deploying a global architecture•co-design/validate pain points & domain strategic foundation, defining performance objectives with acceptable performance levels•Support the definition of processes and policies, supply business rules and procedures, and communicate the contexts in which the rules, processes, and policies are applied•Participate in governance bodies representing the domain and help in the demand management part

Barcelona, Catalonia, Spain

Global Web NSS (Web Net Satisfaction Score) Project Manager at Schneider Electric -Responsible of adoption of Customer listening best practices on se.com globally together with head of Web NSS Director. -Monitor Web NSS (Net Satisfaction Score) on se.com and contribute to the animation of Customer voice Web NSS community. Responsible of Select Offer journey dashboard and monitoring.-Identify and boost the adoption of best practices to improve customer experience with Playbooks-Lead projects to improve customer listening process in digital touchpoints-Lead text analytics digital topics definition to ease understand better to customers with big data.-Partner with head of Web NSS Direction and our key stakeholders at business and functions inside Schneider for a sustainable long term relationships with our customers and partners on digital channels.

Barcelona, Catalonia, Spain

Leading the integration of ASCO Power technologies into Schneider Electric in web digital channel.-E2E Project Management involving 15 streams and 40+ people during 1.3 year including-UX experience of ascopower.com, including search, product selection, support area and resources for specifiers and engineers-Content creation to structure offer catalogue and editorial content with offer data managers and marketing teams.-Cost savings with legacy simplification and on-board ASCO organization into Schneider Electric web processes and technical stack.-Best practice integration: Project delivered on time and exceeding success criteria. After deployment ascopower.com reached among TOP 10 web quality (measured with Crownpeak dashboard) into Schneider Electric group.

Barcelona Area, Spain

Web Deployment team leader at Schneider Digital organization. Responsible of 4 PMs and 3 Editors managing roll-out of web features and content worldwide.–Master deployment methodology, including push model and standardization as much as possible to deliver in timely and efficient manner–Manages assignment or Resources to Projects, both Project managers and Editors, taking into account overall business priorities.–Consolidate Project deployment portfolio Roadmap and follow-up projects adherence to planning. Contributes to remove roadblocks and mitigate Risks or request escalations to management when needed.

Barcelona Area, Spain

155 Websites deployment with new generation of Websites at Schneider Electric. Responsible of team of 10 PMs and 10 Editors.-Contribute to definition of Deployment Methodology and RACI and take the ownership for further updates/improvements of both-Continuously update/improve Deployment Process and process documentation with stream leaders.-Coordinate Country Deployment from Kick-off to CLOSE-On-board Deployment Managers in their role SPOC for Deployment Stream Leaders and CE Deployment Managers-Supervise planning and WPRs for each country in the deployment phase.-Be first point of escalation from countries and escalate up, if required-Coordinate with Technical Support Manager who follows on issues reported during deployment and Go Live preparation and in hypercare-Coordinate with Web Network of Excellence Manager regarding Hypercare and RUN activity-Support Program Manager to build deployment roadmaps, budgets, organization structure/resource allocation-Propose Go Live schedule agreed with Infrastructure Leader and countries taking into account different time zones, location of teams executing Go Live, business hours in the country

Barcelona Area, Spain

-Responsible for web portfolio status to launch , validate Web Deployment Leader assignment, Country Pilots and massive deployment roadmap.-Participates in Solution meetings and follow the Project portfolio plan to anticipate Deployment readiness-Participates in arbitration with other Program impacts

Barcelona Area, Spain

To support Business Owners on the RUN Web Development Process:-Execute all or part of Web development processes in the name of web Business Owners-Train web Business Owners on processes to allow them become progressively more independent -Play a role of Support level 1 for correct process execution-Monthly efficiency measurement and improvement action planTo involve the support of country Web Site Owner in the BUILD Web development process:-Capture new requirements for business process execution through the web-Roll out new web applications (example: new e-commerce application in the country)

Iberia Web area manager for Spain and Portugal. Website owner and eMarketing activities:-SEO/SEM-eMailing-PPC-Web-Extranet

Customer Software & eBusiness Manager Spain Management and Development of Customer Software & eBusiness in Schneider Electric Spain:-eMarketing: Web, Extranet and ecommunication activities-eContents: Back-office CMS -eCommerce: transactions on-line with Direct Customers and development of B2B-Customer Software: localization of Customer Software and maintenance of local software- Energy Management

Business Process Owner CRM International & Iberian Division Ensuring CRM end-to-end process is integrated and meets the strategic business objectives in International & Iberian Division Name and address of; Type of business or sector Manufacturing Power&Control, Energy Management

Main activities and responsibilities Develope B2B with Distributor trough local marketplace "Electronet-PTL" in collaboration with main manufacturers and Distributors. Activities:-Support to Distributors integration at B2B transactions (order, order confirmation, shippment, invoice).-Support to internal business partners (call centers agents), sales force-Participate at Technical e-commerce electrical market standards with other manufacturers, distributors and IT contractors Name and address of; Type of business or sector Manufacturing Power&Control, Energy Management

Barcelona, Cataluña, España

Main activities and responsibilities -Project development at Energy and Environmental consulting.-Prospecting customers-Campaign and communication activities.-Project management for ICAEN (Institut Català de l'Energia) to build a database of companies which supply Energy Efficiency solutions among manufacturers, consulting & engineering firms and installers.Name and address of; Type of business or sector Professional, Scientific And Technical

Engineer'S Degree, Industrial Engineering - Energy Management

Activities and Societies: Barcelona (Spain)Level in national or international classification ISCED 5

Executive Mba, Business Administration And Management, General

Activities and Societies: Barcelona (Spain)

Msc Thesis Project, Heat & Power Technology - Multimedia Training At Turbomachinery

Activities and Societies: Stockholm (Sweden)

Hero Program: Ecommerce & Marketing, Digital Business

Fast Track Digital Marketing, Digital Marketing