Ramon Espique Email & Phone Number

Greater St. Louis

Service Manager for the Production Systems Operation Cell. I manage ~10 personnel tasked with responsibility of monitoring production systems status and ensuring that the Service Level Agreements are met on a monthly and quarterly basis. As the Service Manager, I am responsible for ensuring coverage of a 24x7 operations and authoring/maintaining Operational Support Agreements with multiple customers to guarantee appropriate actions to alarms. Report directly to contract and government program management office to provide status of operations.

Greater St. Louis

Service Manager for the Production Systems Operation Cell. I manage ~10 personnel tasked with responsibility of monitoring production systems status and ensuring that the Service Level Agreements are met on a monthly and quarterly basis. As the Service Manager, I am responsible for ensuring coverage of a 24x7 operations and authoring/maintaining Operational Support Agreements with multiple customers to guarantee appropriate actions to alarms. Report directly to contract and government program management office to provide status of operations.

Greater St. Louis

Greater St. Louis Area

Greater St. Louis Area

Greater St. Louis Area

Responsible for managing the life-cycle of all Problems. Coordinates with technicians, team leads, and engineers to ensure service delivery by allocating appropriate resources to provide root cause analysis. Primary objectives are to prevent future incidents and minimize impact of incidents that cannot be prevented. Maintains information about Known Errors and Workarounds. Brief NGA government leadership and senior management on current system problems and root cause analysis of ongoing system issues.

Greater St. Louis Area

Direct representatives of the Enterprise Operations in charge of IT infrastructure operations ensuring both the systems and infrastructure are able to support the customer's mission. As a member of a dynamic team of technical managers, EMO(s) ensure the health and integrity of the NSG IT and communications infrastructure by expeditiously and proactively managing all high impact system issues to resolution, ensuring critical GEOINT operations remain uninterrupted.

Scott Afb, Il

Led personnel conducting Operations and Maintenance of network support for US Transportation Command, HQ Air Mobility Command, 18th Air Force, 375th Air Wing, and Air Force Integration Center. Responsible for $37M classified/unclassified Metropolitan Area Network. Conduct trend analysis and provide accurate/timely support for 12000+ users. Primary adviser to flight/unit leadership for manning, training, budget, and military professional development program. Controls workflow and directs day-to-day Network Control Center operations. Manages, assigns, and ensures resolution for issues.

Langley Afb, Va

Supervise 24/7 Network Operations Center supporting 15+ organizations worldwide. Brief senior leadership on network and project status. Perform project management duties in support of command and control architecture. Performed staff duties to include review of allied, joint, and Air Force level doctrine, tactics, techniques, and procedures.

Fort Meade, Maryland

Ms, It Management

Recently changed name to Trident University International

Bs, Information Systems Management

Associate'S Degree, Russian Studies