* Develop Standard Operating Procedures for all work stations.* Drive and maintain 5S continuous improvement system; reducing waste and improving flexibility, efficiency and effectiveness.* Create action plans, methods and systems to drive continuous improvement and educate all levels to ensure initiatives are carried-out and sustained.* Create working instructions and specifications for custom products.

• Promote and advertise UMC High School to Latin American agents.

• Provided reporting solutions and analysis through the use of various data sources and analytics tools to executive management and senior leadership, in order to improve operational efficiency and support corporate strategy • Created presentations for clients that included metrics and statistics regarding the performance of their fleet of vehicles• Analyzed and monitored performance metrics, ensuring the accuracy, integrity, and timeliness of all reporting of the Operations Department which resulted in reduction in the cost of fleet maintenance• Assessed the efficiency and functionality of existing reporting mechanism and collaborated with internal teams in order to gather requirements, share information and to improve existing working relationships for the standardization of reporting criteria.

• Solved complex technical requests that could not be resolved by the customer service department.• Developed reports that helped identify the need of additional antennas to maintain the optimal coverage and level of service.• Calculated the Key Performance Indicators (KPI’s) of the Technical Department to maintain the level of service established with the work orders of the customers.

• Researched and screened products, prices, and suppliers to obtain the best option in order to increase the company’s margins.• Prepared purchase orders of books and submitted to the Manager.