1. Analyzed repair service trends and monthly revenue reports to develop business strategies, thereby promoting revenue growth2. Managed database of technical operational KPIs using excel, ensuring that records are accurate and up to date. this helped us to improve from time to time, especially on backlogs and undelivered repair services3. Trained newly boarded technicians to ensure that they will be walked through the company's repair processes and standards. This helps them familiarize the sections of the repair area, the tools to be used for repair, and the immediate heads to notify if there are problems in the operations.4. Implemented workflow process for the technical department to have a synchronized operation to satisfy on or before set standards of turn around time for repair5. Handled projects and monitored their progress. Analyzed and revised the process if there is a need for adjustments based on the records during the project process6. Processed claims to our principals for the repair services rendered. Analyzed the data to ensure all rendered repair services by the company will be paid