Ramón Espinal Email & Phone Number

Región Metropolitana De Santiago, Chile

Gran Santiago, Región Metropolitana De Santiago, Chile

The job of a medical phone interpreter entails fluent English-Spanish communication, precisely translating complex medical dialogues while maintaining confidentiality and accuracy.Applied exceptional people skills in handling sensitive situations with empathy and understanding, fostering a comfortable environment for patients.Interpreting during medical consultations : accompanying patients to medical appointments and facilitating communication between patient and physician, ensuring that they understand each other.Interpreting in emergency situations : Providing real-time interpretation during medical emergencies or surgeries, ensuring that patients receive proper care and understand medical instructions.Cultural sensitivity : Taking into account cultural and linguistic differences to ensure effective communication and culturally competent medical care.Confidentiality : Maintain confidentiality of medical information and respect health privacy regulations.Medical interpreters must have a solid command of both languages, as well as a technical knowledge of medical vocabulary in both languages. In addition, they need active listening skills, empathy and the ability to work in high-pressure situations.

Region Metropolitana De Santiago, Chile

The Customer Service and Promotions Executive is pivotal in maintaining customer satisfaction, offering continuous support to clients, and effectively marketing products and services.Customer Support : Provide advice, assistance and daily support to potential customer's by offering detailed product information, answering queries, and providing accurate guidance to meet their needs.Reservation Management and Service Coordination : Make product reservations and coordinate additional services requested by customer's, ensuring a complete and satisfactory experience while following company policy.Collaboration on Promotional Strategies : Work closely with management to develop effective promotional strategies, finding opportunities for special offers, promotions, and packages that drive customer interest and participation.Proactive Customer Communication: Efficiently manage urgent guest requests, inquiries, and itinerary needs via phone and email, ensuring immediateattention and solutions.Superb in verbal and written communication.Ability to work under pressure and handle urgent situations calmly.Customer orientation and problem-solving skills.Knowledge of reservation systems and database management.Creativity is essential in developing effective promotional strategies.This role demands proactive, organized customer service to promote services and ensure positive experiences.

Santo Domingo De Guzmán, Distrito Nacional, República Dominicana

Project Management : Led projects for three hotel chains present in more than 10 countries, implementing techniques and strategies to enhance customer experience and increase sales.Implementation of Customer Service Techniques : I developed and implemented customer'service techniques that resulted in increased sales and improved customer'service agent performance.Development of Technical Manuals and Reports : Create technical manuals and reports that enhance the training and support of new customer'service agents, guaranteeing efficient and innovative training.Collaboration with Cross-Functional Teams : Work closely with cross-functional teams and business leaders to enhance product understanding from the customer's perspective and adapt strategies and processes.KPI Management and Staff Supervision: Recruited, trained, and monitored customer service agents, aligning their performance with key performance indicators (KPIs).Onboarding Agent: Integrated new hires to foster their success and productivity, enhance team dynamics, promote a positive work culture, and support organizational objectives.Office Management: Managed daily operations, led administrative staff, maintained workspace, facilitated communication, handled finances, coordinated events, provided HR support and problem-solved for a productive work environment.Experience and Achievements :Hiring of 15 agents for a project in less than a month, and ready for production in two weeks.Handling of 3 different projects simultaneously with 24/7 service schedule.

Santo Domingo De Guzmán, Distrito Nacional, República Dominicana

The Human Resources Assistant and Training Coordinator play an essential role in the recruitment process, personnel selection, and administrative support to ensure an efficient flow of recruitment and training in various companies within the group.Recruitment and Personnel Selection : Support the recruitment process by utilizing search tools to identify and attract potential candidates, coordinating interviews, and collaborating in the selection of suitable personnel for the various companies within the group.Interviews in Spanish and English : Conduct interviews in both Spanish and English, based on the requirements of the vacant positions, to assess the skills and suitability of the candidates.Administrative Assistance : Provide support in administrative tasks related to recruitment, such as document management, report preparation, and follow-up on hiring processes.Training Coordination : Assist in coordinating trainings as requested by different departments of the company, ensuring that training and staff development requirements are met.Required Skills :Knowledge of recruitment and selection techniques. Ability to conduct interviews in Spanish and English. Administrative and organizational skills.Excellent communication skills in both languages. Ability to work in dynamic and collaborative environments.This role necessitates a proactive person with excellent interpersonal skills who can multitask, thereby enhancing corporate group's recruitment and training process.

Santo Domingo, Dominican Republic

The Reservations and Customer Service Assistant manages hotel bookings, addresses guest issues, and maintains service standards.Telephone Reservation Assistance: Assisted clients with hotel reservation creation and management over the phone, providing information on availability, rates, and services.Complaint Investigation and Resolution : Handle and investigate guest complaints, collaborating with other team leaders to resolve issues and ensure satisfactory resolution while maintaining high standards of customer'service.Guest Database Update : Maintain an up to date guest database, recording booking trends, preferences, and special requests to enhance service personalization and anticipate future needs.Excellent verbal communication skills for telephone support.Ability to problem solve and deal with complaints effectively.Knowledge of hotel management systems and databases.Analytical skills are necessary to interpret guest trends and preferences.Organization and the ability to work in dynamic environments.The role demands strong communication skills, ability to manage challenging situations, and meticulous record-keeping in Excel for enhanced guest experience and hotel success.

República Dominicana

The Technical Support and Customer Service Specialist plays a key role as the initial point of contact for providing technical support and assistance to customers with radio receiver activation, while providing guidance on billing issues and technical troubleshooting over the phone.Responsibilities:Customer Onboarding: Introduce customers to the use of the device and proper setup for optimal performance, while providing troubleshooting advice should the situation arise. Provide them with information on the internet radio option available to them when signing up for the service.Billing Advice: Provide billing related advice within established policies, helping customers understand the billing processes and payment system to resolve any queries or doubts.Technical Troubleshooting over the Phone: Guide customers over the phone in troubleshooting technical issues, performing diagnostics to determine if there are device defects or if configuration adjustments are needed to resolve issues.Required Skills:Technical knowledge of radio systems and electronic devices.Excellent communication skills to assist customers over the phone.Ability to clearly and understandably explain billing issues and technical processes.Ability to diagnose and resolve technical problems effectively.Patience and empathy when interacting with customers to ensure a positive experience.This position requires a combination of technical skills and the ability to provide exceptional customer service, being the vital link between users and technical support, with the goal of resolving issues and ensuring customer satisfaction.

Licenciatura En Psicologia, Industrial And Organizational Psychology

Bachillerato Tecnico En Informatica, Tecnico En Informatica

Nivel C1 De Ingles, Lengua Y Literatura Inglesa