Supports the work of The Help Center and provide mission-based leadership and strategic governance. While day-to-day operations are led by The Help Center’s chief executive officer (CEO), the Board-CEO relationship is a partnership, and the appropriate involvement of the Board is both critical and expected. • Oversees board and executive committee meetings• Works in partnership with the chief executive to make sure board resolutions are carried out• Calls special meetings if necessary• Appoints all committee chairs, and with the chief executive, recommends who will serve on committees• Assists chief executive in preparing agenda for board meetings• Assists chief executive in conducting new board member orientation• Oversees searches for a new chief executive• Coordinates chief executive's annual performance evaluation• Works with the governance committee to recruit new board members• Acts as an alternate spokesperson for the organization• Periodically consults with board members on their roles and helps them assess their performance

Reporting to the Executive Director (ED), the Program Manager will be responsible for the operational success of The HELP Center ensuring seamless team management and development, program delivery, and quality control and evaluation. In this newly established role, the Program Manager will manage a growing staff. The Program Manager will also be responsible for overseeing one or more programs within an organization. Creates and revises programs, develops policies and guidelines, hires and trains staff/volunteers, raises funds, and ensures compliance with government relations.KEY DUTIES AND RESPONSIBILITIES:1. Create and supervise programs.2. Plan and launch fundraising events to support programs.3. Devise budgets and ensure the budget is adhered to throughout fiscal year.4. Reach out to community for volunteers and support.5. Write grant proposals for research money or coordinate such.6. Manage large donations and disburse money appropriately.7. Coordinate all activities of program.8. Supervise, hire, and train staff/volunteers.9. Monitor the effectiveness and results of the program and plan adjustments.10. Ensure compliance with all government relations.11. Attend community events to represent program.

In order to help other business owners succeed, we believe it is important to put ourselves in their shoes. To do this, we often create new lines of products, and then experiment with how to brand them, develop them, package them, and market them. We use social media, we create web sites (like this one) and we spend time in the trenches figuring out what works (or bombs) so we can offer what we learn to our clients.

Responsible for determining plan eligibility and enrolling members within CMS regulatory guidance; Work to “save” members with incorrect/incomplete applications by performing customer, physician and/or agent outreach (RFI and telephonic) and using support multi tools (MARx, State web site, Melissa Data, USPS); Process plan changes, cancellations, terminations and involuntary disenrollment’s within CMS regulatory guidance; Maintain member demographic update and membership revalidation (where required) and apply eligibility requirements for membership changes – ensure out-of-are and SNP eligibility requirements are applied within specific timelines; Ensures all enrollment eligibility is reconciled and maintained in accordance with CMS, SOX, HIPAA, Internal Audit, and Company, and departmental guidelines, requirements, regulations, policies, and procedures;  Manage multiple tasks simultaneously in a fast-paced, customer-oriented environment; Support the Annual Enrollment Period; and but not limited to Perform research and/or complete special projects as requested.

1. Serve as Chief Custodian of Records;2. Record and review the minutes of the National Executive3. Record and review the minutes of the National Executive Board meetings;4. Review the records for accuracy of the sessions of the National Conventions;5. Receive and act on chapter request to be absent from the National Conventions and Conferences;6. Notify the National President, Regional Directors of the unexcused absences of the chapters from two consecutive National Conventions and Conferences;7. Finalize a report of the actions taken by the Grand Chapter in the National Convention and disseminate to all chapters within 45 days after the close of the National Convention;8. Finalize a report of the proceedings of the National Convention and disseminate to all chapters within 30 days after the close of the National Convention; and9. Perform all duties of the Office of the National Treasurer in the absence, incapacitation or at the request of the National Treasurer or National President.10. Assist and approve all written documents and publications sent out in the name of Men of D.I.S.T.I.N.C., Inc.11. Distribute organization materials on a need basis to the Chapters of Men of D.I.S.T.I.N.C., Inc.12. House and keep stock of National Documents, paperwork, supplies, and other necessities to properly function as a Chapter13. Serve as the executive business personnel of the National Headquarters14. Distribute all initiation materials to the chapter president. 15. Maintain accurate records and communicates the overall condition of the membership to the National Executive Board16. Monitors the inventory and maintains the supply of materials relevant to the Membership Intake Process.

Supervise work of Customer Service employees;  Review and analyze productivity reports and provide feedback to Customer Service employees;  Monitor and/or audit quality of Customer Service employees for training and coaching purposes;  Develop support materials to clarify current procedures or to notify Customer Service employees of new procedures;PROFESSIONAL SKILLSCase management, customer service and sales experience;Ability to lead and motivate others;Strong communications skills;and Excellent organizational skillsTECHNICAL SKILLSProficientWindowsFamiliar withMac Resolve and handle customer concerns, referring complaints to Compliance, as appropriate;  Inbound/Outbound calls for mail order pharmacy sign-up;  Process patient claims for medication ordering, refills and further processing;  Assist patients with education about prescription benefits and pricing; Provide customized projects for the Chief Executive Officer weekly Conceive ideas, concepts, and campaigns Design and produce works with others and coordinates in the creation of multifaceted communication materials in print, and other mediums for a variety of instructional, promotional, development, and recruitment projects  Works with project managers and team members to provide professional recommendations for concept, design, art direction, production, print buying, and monitors quality control  Monitor and update company stationary, in-house documentations  Assist and educate employees of all aspects of in-house marketing, and promotions; and, but not limited to  Provide excellent customer service.