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Bilingual strategic, results-oriented, Information Technology director with expertise managing IT resources to achieve business objectives. Proven success record leading strategic initiatives and service improvements to drive business growth, improve performance, and reduce cost. Passionate about managing complex IT projects from initial conception and establishing business impacts to drive implementation. Proven leadership capabilities to develop highly effective teams and build strong relationships at all levels. Experienced working in a multicultural environment. Core CompetenciesIT Service Design | IT Service Operation | Process Improvement | Leadership | Team Building | Resource Management | IT Strategy and Planning | Vendor Management | Program Management | Budget Management and Forecasting | Bilingual, English and Spanish
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Director Strategic ProjectTrace3 Nov 2015 - Aug 2019Smarthands Business Unit (SBU) operations director managing the SBU service strategy and service operation performance. Led strategic service initiatives implementations and monitored SBU Financials results. Restructured the service delivery organization, launched process improvement initiatives, implemented metrics and policies to manage performance resulting in service GP above 65%.Redesigned the business unit service catalog to focus on Core Services and capabilities. Custom designed and implemented services to solve clients Data Center Management needs, which resulted in expected service revenue above US$ 1.2M in 2019. -
Senior ConsultantCox Communications Jan 2015 - Oct 2015IT consulting services in the domains of IT Governance, IT Service Management and best practice (ITIL, COBIT). Consulted in the development of the IT Governance assessment methodology and performed the current state Assessment. -
Managed Service Operation DirectorCsg International Aug 2010 - Aug 2014Greater Atlanta AreaRevamped the INTEC Managed Service (MS) Operation in order to consistently meet customer SLAs. Streamlined the service catalog and operational processes, reorganized and consolidated operations teams and locations, renegotiated vendor contracts, resulting in substantial costs, reduction and mitigated risks to support business growth and profitability targets. Managed and controlled operations focused on key business KPI, worked with all support organizations to develop strategies, shared goals, and OLAs, and engaged with executives to support the expansion of Managed Services to a global footprint. -
Business Planning & Ops ManagerNortel/Avaya Network Management Services Jan 2008 - Jul 2010Alpharetta, GeorgiaLed the development of the Business Support Systems (BSS) | Operational Support Systems (OSS) strategy to support the startup Managed Service business for NORTEL/AVAYA. Analyzed existing system architecture, operational process, team capabilities, cost structure, to provide strategic recommendations. Managed the development of the BSS | OSS architecture, directed the technology evaluation process and, obtained executive approval.
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It Planning And Support Associate DirectorVerizon Wireless, Wholesale Business Jul 2006 - Dec 2007Alpharetta, GeorgiaEstablished the IT planning and support organization to manage the Verizon Wholesale Systems service development and operational support, ensure meeting of business requirements/expectations, improve system performance and increase customer satisfaction. Led a team of billing analysts, business analysts, PM and system operation support technicians to manage the Verizon Wholesale BSS/OSS architecture.
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It Planning ManagerVerizon Dominicana Jan 2000 - Jan 2005Dominican RepublicDirected the development of the IT planning organization to ensure IT alignment with the business transformation strategy and technology convergence. Managed the IT planning process, the enterprise architecture, technology evolution, and the capital investment budget. Developed a team of Subject Matter Experts and performed vendor management functions.
Alex Miniel Skills
Alex Miniel Education Details
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Computer Science -
Coffeyville Community CollegeComputer Science -
George Washington School Of BusinessIt Project Management
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Universidad Católica De Santo DomingoStrategic Business Administration
Frequently Asked Questions about Alex Miniel
What is Alex Miniel's role at the current company?
Alex Miniel's current role is Strategic, result-oriented IT Leader experienced developing and improving IT services to achieve business objectives.
What is Alex Miniel's email address?
Alex Miniel's email address is al****@****ail.com
What is Alex Miniel's direct phone number?
Alex Miniel's direct phone number is +180469*****
What schools did Alex Miniel attend?
Alex Miniel attended Universidad Apec, Coffeyville Community College, George Washington School Of Business, Universidad Católica De Santo Domingo.
What skills is Alex Miniel known for?
Alex Miniel has skills like Telecommunications, Vendor Management, Business Analysis, Itil, Project Management, Strategy, Management, Team Leadership, Crm, Integration, Managed Services, Project Planning.
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