Ramon Wilson Email & Phone Number

New York, United States

New York City, Ny, Us

Processed the legal hold collection of ESI (Electronically Stored Information) of custodian's that has departed. Covering cases company wide protecting company and employee interests as Litigation Support.Navigated active Directory and Intranet Directory to identify proper ESI.Maintained records of active legal hold collections.Ran scripts to collect data remotely from sources unto legal evidence storage drives.Updated Inventory Database for accurate listing of data stored and data that will be disposed.Performed quality checks and searches on ESI.Used data forensics tools and remote desktop to collect data from company provided devices such as: Phones, Tablets, Laptops, Desktops, Home Drives and Cloud Storage.Created and fulfilled requests using ticket based system as per needed.

Tasked with POS and Printer Refresh/Installation for Vendors such as: Dell and HP at different major retailers.Replaced all existing point of sale (POS) units, cash drawers, local POS printers and back of house IBM servers and replaced with New HP RP9 POS units and peripheral with proper installation and configuration. Troubleshoot existing site problems and performed accurate site survey's properly documenting by taking survey pictures to upload to dispatch server for accurate descriptions.Performed major office migration moves for companies such as: Bertelsmann Group Inc.

Queens, New York, Us

Performed the role of Technical support representative managing calls of various issues in a timely manner to acquired collaborative team and company goal. Talented at accurately troubleshooting service and computer related issues while delivering a memorable experience advising, promoting and selling company related products and services. Trained to accept payments and process billing inquiries with residential and business-to-business clients performing cutting edge security and verification methods holding the integrity of proper business and customer information handling. Adhering and accurately documenting information/concerns/ and solutions in a ticket based system per call as required.

Framingham, Ma, Us

As a Print and Marketing associate i represented many different clientele from Business owners, Small business owners, Students, Teachers, Artists, everyone really in guiding them to create a masterpiece. Whether it may be Flyers, Banners, Projects, Portfolios, Memorable Large Picture Frames, Essays and even legal forms. As an associate my roll is maintaining the floor assisting our clientele with their order request, our machinery tools like an all-in-one printer or computer, giving expert design advice, and producing the orders submitted both in an online based order system and in person while maintaining an accurate commitment to completion dates alongside my team.

Framingham, Ma, Us

As an Easy Technician i performed many services towards our customer base involving aspects of Expert Technological knowledge, Computer Repairs both software and hardware for systems such as Microsoft and Apple. I provide solutions and product advisement to our guests for their everyday needs. I am responsible to provide computer repairs, excellent customer service, setup product displays while producing sales and protection service sales in a high paced retail environment.

Framingham, Ma, Us

I. Computer Repair TechnicianII. Tech Services & Mobile plans, phones and accessories salesmanIII. CashierIV. On-floor sales associateV. On-floor and mid stock product replenishmentVI. Replacement plan and store rewards salesmenVII. Excellent customer servicePromoted to Easy Technician position February 2014.

Plano, Texas, Us

Provide excellent customer service. Posed as friendly and understanding cashier. Replenished sales floor stock.Responsible for back stock management.

Network+ Certification, Network+ & Ccna

Associate Of Science (A.S.), Liberal Arts And Sciences/Liberal Studies