Ramon Paoli Negron Email & Phone Number

West Point, Pennsylvania

Elkton, Virginia, United States

North Carolina, United States

Guaynabo, Puerto Rico

Tasked with Tier 1, 2, 3 and 4 cases. Manage customer claims for Individual Medicare, Med Supp, IPA and Dual Eligible medicare plans.

Guaynabo, Puerto Rico

• Tasked with Tier 1 and Tier 2 medicare medical benefit cases and interactions for Humana Individual Medicare Advantage plans and affiliates. Help answer affiliate questions for medicare coverage, authorizations, pharmacy orders, benefits and enrollment. • Responsible for documenting all information regarding customer contact during live calls to ensure customer interaction is 100% able to be referenced by both customer and staff.• Meet all standards of call quality excellence during the interaction between the agent and the affiliate aiming for a 98% call quality minimum requirement and positive call echo results from an affiliate’s aftercall survey.

Cataño, Puerto Rico

• Placed in charge of creating 10 operational procedure documentations ranging from Inventory, Engineering, Maintenance and Tag-In/Tag-Out Safety protocol. These documentations varied between SOPs, fully imaged step by step manuals and safety PowerPoint presentations. • Tasked with maintenance and troubleshooting of several octane fuel analyzers, among them the Zeltex ZX-101 RZ Fuel Analyzer and ISL FP-93 Flash Point Analyzer with the purpose of restoring the equipment to working conditions. Operational procedures for the restored equipment was also documented for the use of the terminal operations staff. • Worked alongside Operators and System Engineers to calibrate all 16 Fuel Storage tanks in the facility. The process involved going over past documentation and calibrations as well as identifying any erroneous data gathering patterns that might contribute to an error towards the calibration.

Cataño, Puerto Rico

• Responsible for analyzing all relevant data and optimizing anaerobic digestion processes within the waste water treatment plant at Bacardi’s rum distillery. • Optimization was done to ensure that Bacardi met all FDA regulations on their outfall discharge from the anaerobic digester and other waste water treatment plant processes. • Monitor concentration levels of Enterococci Faecalis and Fecal Coliform on a timespan of two years (2017-2019) to identify patterns of exceedances caused by operational changes throughout the lifespan of the anaerobic digester. These concentrations couldn’t go past 803,378 colonies per 100 ml and 382,602 colonies per 100 ml for Fecal Coliform and Enterococcus Faecalis respectively. • Design a Hypochlorination system that would treat the wastewater from the anaerobic digester by decreasing the concentration of both Enterococcus and Fecal Coliform by 99.9% which included a diaphragm pump, chlorine analyzer, ball and relief valves and a chlorine contact chamber of 5,700 cubic feet.

Guaynabo, Puerto Rico

• Supervised the inbound and outbound flow of telephone calls being attended in the call center division for T-Mobile Sales. Anywhere from 500 to 1,000 calls a day. • Prepared metrics to show results of how the call center was meeting with multiple requirements set by the company. Statistics like calls answered, calls unanswered, sales conversion, occupancy, downtime and absenteeism were among those being monitored. Metrics were observed, analyzed and presented eight (8) times throughout the shift.

Fajardo/Humacao Pr

- Owner of entrepreneurial recruiting business responsible of creating a successful sales force to operate in my designated territory. - Responsible for over 30,000 in sales in the summer of 2012 and over 40,000 in sales in the summer of 2013.- Personally interviewed and trained over 200 different applicants over the course of both summers.- Personally interviewed and trained a receptionist team responsible for bringing applicants to interviews. - Responsible for advertising campaigns directed at attracting possible candidates. These campaigns included usage of posters, business cards, newspaper ads and internet ads all personally funded and administered. - Responsible for meeting team attendance standards to company events like summer conferences.

- Managed a entrepreneurial business based on self obtained referrals. - Career Sales over 88,000- Provided top notch Customer Service to over 200 different customers, all self obtained and recommended by other customers.- Member of elite sales group within the company known as Key Staff. - Responsible of completing monthly sales quotas up to 4,000.