Responsible for managing and developing technological solutions planning and executing.

Responsible for administration and maintenance in networks and telecommunication, implementation of new projects.

Responsible for administration and maintenance in telecommunication and implementation of new projects environments.

Installation, maintenance and support equipment and applications (AVAYA, NORTEL, PCS and SUMUS) CallCenter, Recorders and Call accounting. Remote and field service to customers (Group MONTE TABOR, HOTEL BEROSTAR, SAUIPE, PERINI, BSC etc.).

Resident on the client TNL Contax - Main activities: Monitoring of telephony platform (NGC, DEFINITY), monitoring and care settings Uras monitoring the operation and guaranteed channels of communication processes. Interventions in Win2003 servers and Win 2000 Server, corrective actions and preventive monitoring, extraction and production of mailing in the application of load dial Easyphone (Altitude); configuration skills, VDNs, Vectors Definity platform (AVAYA) Monitoring and enforcement of backup routines using Arcserve. Service calls of incidents, problems and service requests opened by customers.

Acting on the client Braskem Workplace - Field Services and TS - Deployment Analyst (Braskem); Installation and support automation system SAP, Compliance Standardization of the operating systems Windows XP and Windows 7 (IPB); Called via helpdesk SLA 16h (DW - Service Desk).Project: Migration of the operating system Windows XP to Windows 7 team and support the plant manutenação Braskem

Migrated to todo! a company created by TNL Contax, which initially offers technology solutions in the market for call centers, telemarketing and collection of the most diverse sectors.