I am part of the Intelbras eCommerce D2C team in the commercial and business area of ​​the virtual store, including Compra Fácil (installation and fast delivery service offered by Intelbras through eCommerce sales channels, connecting the online sale of complete solutions with the industry's traditional distribution and resale chain through the mobile app "Partner: Compra Fácil").• Responsible for the commercial and business aspects of the online store, with an eye on the portfolio… Show more I am part of the Intelbras eCommerce D2C team in the commercial and business area of ​​the virtual store, including Compra Fácil (installation and fast delivery service offered by Intelbras through eCommerce sales channels, connecting the online sale of complete solutions with the industry's traditional distribution and resale chain through the mobile app "Partner: Compra Fácil").• Responsible for the commercial and business aspects of the online store, with an eye on the portfolio, promotions and revenue;• Creation and monitoring of service performance KPIs, such as end consumer satisfaction, qualification and engagement of accredited partners, after-sales, financial transfers, logistics, etc.;• I play a role in market analysis and strategic planning, where I analyze the feasibility of developing functionalities within the platforms, ensuring that operational flows in the sectors are fluid;• Creation and continuous improvement of operational processes and user experience with the virtual store page and the mobile app;• I perform detailed analyses, including ROI and ROAS studies from Google Analytics and BI, and financial projections;• I identify opportunities for expansion and growth in the market according to analysis of regionalized data; • I collaborate with strategies to increase brand presence and gain new customer segments;• I ensure compliance with tax and fiscal regulations related to Compra Fácil and e-commerce operations;• I understand legal issues, such as contracts and consumer protection codes;• I collaborate with the finance department to optimize processes related to financial conciliation and transfer flows;• Full Logistics, identifying opportunities to improve the supply chain and reduce logistics costs, connecting the distribution and resale chain for fulfillment with fast delivery for eCommerce. Show less

• Responsável pelas estratégias digitais 360º da marca;• Gestão da loja virtual, coordenando o cadastro de produtos e estratégias SEO;• Gestão e interação com fornecedores como agências de publicidade social media e mídia paga, plataforma Wake, integradora e TI;• Gestão de Marketplaces (Mercado Livre, Magalu, B2W, Via Varejo);• Criação de estratégias de CRM via RD Station.

▪ Executive reports by CX methodologies to ensure the quality of service provided by META's outsourced teams for Latin America;▪ Ensure a QA framework through ATA (Audit the Auditor) methodologies, review of disputes and score alignments, calibrations, etc.;▪ Elaboration of qualitative analysis studies, in order to capture perceptions and behaviors of Meta's Marketing Specialists, the advertiser and/or the auditor;▪ Management of evaluators' insights on the service provided by… Show more ▪ Executive reports by CX methodologies to ensure the quality of service provided by META's outsourced teams for Latin America;▪ Ensure a QA framework through ATA (Audit the Auditor) methodologies, review of disputes and score alignments, calibrations, etc.;▪ Elaboration of qualitative analysis studies, in order to capture perceptions and behaviors of Meta's Marketing Specialists, the advertiser and/or the auditor;▪ Management of evaluators' insights on the service provided by Marketing Specialists for Meta advertisers. Show less

• Independent Quality Evaluator (IQE) to support the SMB Client Services and Sales META's outsourced teams for Latin America.• Using QMS assessment, I evaluated the performance and service of Marketing Specialists for Meta advertisers in Ads Manager tools.• Evaluated the Marketing Specialists' quality of service, including suggested marketing plan, correct use of advertiser's budget, campaign strategy suggestion, observing the marketing funnel, among other skills.

• Key Account's back office in national e-commerce operations.• B2B customer service.• Coordination of digital marketing, logistics and B2C customer service teams.

• Coordination of the execution of the brand's first national e-commerce project, responsible for the back office team.• 360º operation, aligning commercial management expectations with the operational needs of digital marketing, logistics and accounting, being the focal point for specialized teams and suppliers.

• Trader assistant, creating proformas and serving B2B customers and global commercial representatives.• Boarding assistant, responsible for documentation and international payments.