Ramon Santana Email and Phone Number

Private lessons in Computing, Mathematics and Physics.Scientific article guidance.Classes on the use of financial market platforms

Remote and on-site technical support.Troubleshooting hardware and software.Hardware purchase and sale consultancy.

● Provided on-site and remote technical support for users, troubleshooting hardware and software issues.● Configured and managed user accounts, ensuring security and compliance with internal policies.● Participated in hardware and software upgrade projects to improve operational efficiency.● System and Network administration with Network management, LAN/WAN, DNS, Linux and Windows server, PowerShell and Unix Shell scripts, Virtualization and Active Directory Administration. Including infrastructure operation, architecture and support L2 and L3.● Monitored, analyzed and responded System activities like CPU, Disk and Memory usage and security events, incidents and alerts to avoid issues.● Maintenance of network security systems, firewalls, and intrusion detection systems.● Managed and operated the databases including creation, backup, updated and researches.● Collaborated with stakeholders to understand user needs and translated those needs into technical requirements.● Solutions designed and implemented to address specific technical challenges within the organization such as the shift from 100% on-site to remote work during the pandemic. ● Led teams in implementing IT projects, from planning to execution.

● Provided on-site technical support for users, troubleshooting hardware and software issues.● Configured and maintained workstations, ensuring an efficient working environment for users.● Maintained Cisco switches between multiple physical locations.● Documented troubleshooting procedures for the creation of an internal knowledge base.● Provided technical support and training to end-users.● Documented troubleshooting procedures for the creation of an internal knowledge base.