Ramon Scherrer Email & Phone Number

State Of Rio Grande Do Sul, Brazil

Rio Grande Do Sul, Brasil

🏆 Results:Mapping and implementation of Customer Experience (CX) research processes.Creation of a Monitoring Dashboard for continuous analysis of key metrics.Active participation in various strategic projects, contributing to process optimization and decision-making.💼 Activities:Conducting requirements analysis and process modeling to support strategic business initiatives, ensuring operational efficiency.Developing SQL queries for data analysis, generating valuable insights for informed decision-making.Implementing Business Intelligence (BI) solutions for monitoring business performance, with a focus on continuous improvement.Collaborating with cross-functional teams, ensuring alignment and efficiency in processes, with a direct impact on organizational results.

Porto Alegre E Região, Brasil

1. Process Structuring and AutomationSolid experience in structuring and automating relationship processes using BPMN Modeling.Gathering business requirements for the creation and continuous improvement of processes, increasing operational efficiency.Mapping automated customer journeys, providing a personalized and optimized experience.2.Data Analysis and BIAnalysis of customer relationship data and creation of dashboards in Power BI, providing strategic insights.Continuous monitoring and evaluation of customer satisfaction through the NPS (Net Promoter Score) process.3. CRM Management and TrainingManaging the CRM backlog (Dynamics CRM), from requirements gathering to implementing improvements.Training users on the CRM system, promoting proper adoption of the tool and improving customer relationship management.Supporting the dissemination of a culture of excellence in customer service and satisfaction.

Porto Alegre, Rio Grande Do Sul, Brasil

1. Process Coordination and OptimizationExperience in managing the Bônus Metrologia product, coordinating and optimizing processes to ensure quality and efficiency in services provided to entrepreneurs.Process mapping to identify improvement opportunities, implementing actions that resulted in significant gains and increased customer satisfaction.2. Data Analysis and Management ReportingCreation and development of data analyses to provide strategic insights and support decisions in product development and enhancement.Preparation of management reports and indicator analyses to evaluate product performance, identifying improvement opportunities and providing a basis for strategic decision-making.3;. Strategic Communication and SupportEffective communication with accredited laboratories, establishing strategic partnerships to meet entrepreneurs' demands.Support to the Sebraetec program, providing assistance to accredited entities and conducting training on system usage, ensuring correct operation and maximizing available resources.Collaboration with multidisciplinary teams (marketing, sales, and customer service) to ensure an integrated and high-quality experience for entrepreneurs.

Porto Alegre, Rio Grande Do Sul, Brasil

1. Supplier Analysis and ContractingExperience in thorough analysis and contracting of specialized suppliers to meet entrepreneurs' needs, ensuring the procurement of quality products and services.2. Multidisciplinary CollaborationEffective collaboration with a multidisciplinary team, sharing relevant information and promoting a collaborative environment for the development of integrated and effective solutions.3. Process AutomationActive participation in the automation of the supplier contracting process, contributing to the implementation of technological solutions that reduced reliance on manual activities and achieved significant gains in efficiency and productivity.

Novo Hamburgo, Rio Grande Do Sul, Brasil

1. Strategic Guidance for EntrepreneursExperience in dedicated service to entrepreneurs and potential entrepreneurs, offering strategic and practical guidance for the establishment, management, and growth of successful businesses.Providing personalized support, assisting entrepreneurs in identifying their specific needs, and offering suitable solutions for their commercial activities.2. Product and Service Management for EntrepreneursEffective guidance in the selection, sale, and commercialization of products and services aimed at entrepreneurs, ensuring access to appropriate resources for the development of their businesses.3. Organization and Maintenance of Customer ServiceEfficient organization of schedules, appointments, and post-sale follow-ups, ensuring customer satisfaction and long-term loyalty.Maintaining the smooth operation of the service unit, ensuring a welcoming, clean, and organized environment for entrepreneurs, providing a positive and professional experience.

Novo Hamburgo E Região, Brasil

Mapping and optimizing processes to increase operational efficiency and reduce waste. Development and implementation of control tools and performance indicators using Access and Excel, providing valuable insights for strategic decision-making. Active representative of the Internal Commission for Accident Prevention (CIPA) and Environmental Multiplier, actively participating in the company's management system meetings, contributing to continuous improvement in Health, Safety, and Environment. Experience as an internal auditor of the Environmental Management System (EMS), responsible for identifying and addressing non-conformities, as well as providing specific training to disseminate knowledge and awareness. Responsible for the process of processing damage compensation claims, ensuring the correct analysis, validation, and processing of claims, meeting deadlines and ensuring customer satisfaction. Experience as a buyer in the supply area, conducting market research, quotations, and negotiations with suppliers to ensure the acquisition of quality products and services within the established deadlines and with the best commercial conditions.

Hamburgo

Utilization of the SAP system for stock consumption data analysis, including maximum stock, minimum stock, and MRP, ensuring efficient stock management and preventing supply issues. Active participation in process improvement projects, involving mapping, standardization, cost reduction, and waste elimination, with a focus on increasing efficiency and quality of results.

Master Of Business Administration (Mba), Bpm - Business Process Management

Administração De Empresas, Administração