Ramon Robles Email & Phone Number

Secaucus, New Jersey, United States

As Regional People Services Manager, I am responsible to integrate various HR teams into a cohesive unit focused on enhancing the colleague experience in Region Americas (CA, US, PR, MX, CO, and EC). I will also support the foundation for our future People Shared Services operations in partnership with Global Teams and Regional Leadership.

Secaucus, New Jersey, United States

As the Regional HR Technology Manager, I'm accountable to lead a team to shape and enhance the digital journey for our colleague lifecycle in Region Americas; Canada, United States, Mexico, Colombia & Ecuador. My primary objective is to digitalize and streamline HR processes, improving workplace efficiency and the overall colleague experience through:• Designing Seamless Digital Experiences & Integrating User-Centric Technology• Owning HR Technology Platforms & Digitizing Processes• Driving Innovation, Efficiency, & Technology Adoption• Leading Teams, Manage Stakeholder Relationship & Vendor Management• Service Delivery & Project Performance Management

Secaucus, New Jersey, United States

As an HR Business Process Manager, I am responsible for assessing and driving improvements for all business processes that impact the H&M employee lifecycle in North America. This includes: • Cross Functional collaboration• Lead enablement projects to improve HR Technology• Process map using Visio or Miro• Hybrid project management that encompasses Agile methodologies education to project delivery team

New Jersey, United States

As an HR Business Process Manager, I am responsible for assessing and driving improvements for all business processes that impact the H&M employee lifecycle in US.

United States

Overall responsible for end to end service operation and facilitation in US through leading a team of 9. Responsible for people development, self development, service offerings, financials, in particular responsible to ensure the value that the services in USA delivers value to our market, having a holistic overview of country IT operations with the team and through cross functional collaboration including other countries. Operations include over 500 retail stores, logistics and office environments. Favorite bullet points from my formal job description:• Empower others to fail, learn and grow• Challenge the status quo and find new solutions and drive out the box ideas• Understand customer and business needs and understand impact on services and priorities• Financial ownership and accountability

Los Angeles

Overall job responsibility to manage life cycle IT for new store, offices & special projects including financial responsibility per project. Point of escalation for country IT services and operations. People development through cross functional work tasks and coaching in west coast region. People: Create ways of working locally respecting country and global routines and policies. Support colleague development through workshops, one on ones, coaching and follow up. Cross collaboration of learning co-department day to day to provide guidance and support for automation via paid platforms within H&M. Projects: Review architectural and engineering prints to ensure Global and Local IT Store Standards are maintained. Work and partner with Building Construction Project managers for support in construction of IT power & data requirements including meeting IT milestones. Vendor manage Low voltage, equipment installation & delivery with vendor partners. Follow up on efficiency and quality of deliverables of IT scope and improve existing processes with the partnership and review of the team. Set new standards and documentation with 3rd party vendors where required and follow up on existing process with vendors to ensure their deliveries are per H&M expectations. Responsible for forecasting and cost follow up on IT cost for New store openings, remodels, project roll outs & break/fix operations.

Bogotá, Capital District, Colombia

Overall Responsible for all IT related matters in Colombia by providing a high level of day-todaysupport to H&M stores, offices, DCs and other H&M facilities in Colombia including People development and Financial accountability.. This was an expat termed assignment focusing on new market entry, stabilize operations via finding right partners for 3rd party services and people development to support integrating H&M culture into the new market. Sales/Operational: Facilitate expansion and other projects as well as keeping the close dialogue with the business teams, Sales, Marketing, Communications, Security, Payroll & Accounting for Brand culture development, Strategizing and Operation. Negotiated local contracts with vendors while representing the global IT function within the country organization.Development: Team development through cross collaboration utilizing technical platforms within H&M. Building trust with cross functional departments through delivery, hosted workshops, make IT work for you and be self sufficient. Supported functions in recruitment, ensuring we have the best people including recruitment of my successor after my assignment was finished considered mission accomplished.

Los Angeles, Ca

Overall job responsibility to manage IT life cycle for new store, offices & special projects including financial ownership. Review architectural and engineering prints to ensure Global and Local IT Store Standards are maintained. Work and partner with Building Construction Project managers for support in construction of IT power & data requirements including meeting IT milestones. Vendor manage Low voltage, equipment installation & delivery with vendor partners. Follow up on efficiency and quality of deliverables of IT scope and improve existing processes with the partnership and review of the team. Set new standards and documentation with 3rd party vendors where required and follow up on existing process with vendors to ensure their deliveries are per H&M expectations. Responsible for forecasting and cost follow up on IT cost for new store openings & remodels.

Seattle, Wa

Trained and developed teams in profitable retailing through store operations and logistics. Challenged and promoted cost consciousness and effectiveness within district. Monitored, analyzed, and benchmarked results compared to budget and responsible to take actions on deviations to the budget and plan. Created mid-year and fourth quarter sales, worked hour, salary and variable cost forecasts. Identified business opportunities from sales performance, benchmarking and proposing concrete actions based on the analysis with the district team. Works with the store management teams and district managers to ensure that staff plans operate in accordance to H&Ms business needs and policy, based on sales peaks, customer demands, garment replenishment, and the general store functions necessary for efficient operation.

Los Angeles, California, United States

Provides support and strategy to the region users for STAR (Scheduling, Time and Attendance Reporting - system) functionality, use, benefit and access. In addition:• Follows-up with users and partners with District/Regional teams to ensure system is being utilized most effectively by the stores/users. • Remains informed and communicates of all changes to key stakeholders of processes/policies/procedures that have an impact on users and system.• Tests new functionality and completes signoff prior to implementing changes in production.

Overall Job Function: Responsible for sales, customer service and profitability of a department. Manages a team within a department according to H&M values, standards, policies and procedures and is responsible for all people development functions.Job Responsibility including but not limited to:People• Organizes and distributes the work of his/her staff, sets priorities and keeps an overviewof the tasks to be accomplished in accordance with the Store Manager• Manages, recruits, on boards, trains, develops and provides succession planning• Carries out supervisory responsibilities in accordance with the organization’s policiesand applicable laws including approving time off requests, pay, location or title changes,conducting terminations and corrective actions and making employment decisionsOperations• Effectively schedules the staff within the department according to the needs andrestrictions of the business and adjusts hours as necessary to reach store and SPH goals• Works with sales and cost plans, budgets to make business decisions to ensure maximum profitability• Follows and executes safety and security routines to prevent loss and guaranteeemployee and customer safety Financial Accountability:•Assists Store Manager in establishing and overseeing sales and cost plans, budgets and variable costs for department; works with comparable sales to last year, sales to budget and future sales trends to maximize profitabilityCompetencies:• Strong merchandising skills with the ability to drive the business through creativity• Ability to work strategically, tactically and operationally• Able to multi-task in a fast paced environment• Ability to establish effective routines for excellent communication with all members ofthe team to maximize productivity• Ability to provide feedback, handle conflict and resolve problems constructively• Experience in administrating progressive discipline process and performancemanagement

Arcadia, California, United States

Focus on providing excellent direct and indirect customer service according to H&M standards and meet the 5 basic demands on the selling floor, in the fitting room and at the cash point. Worked effectively with team members to ensure the selling floor, cash point, fitting rooms and stockroom are clean and well maintained per H&M’s store standards.