- Developed the Americas region market strategy for emerging technology as IoT Hardware and Software cloud-based (SaaS) physical security and automation system.- Product Manager collecting new customer requirements and feedback directly for new or improving existing functionalities and features to the software development group.- Acted as “Voice of the Customer” inside the organization.- Pre-sales engineer as primary technical face of contact creating specs, BOM’s, plans, project scopes, and security proposals for RFPs and RFIs on newly acquired end customers’ trials and deployments involving 1 to 2500 branches. - Executed technical HW/SW product testing, networking review and created report cases while working directly with the development team (R&D) for product improvement, building automation applications and quality testing using Agile methodology with JIRA.- Worked with the cross functional team in charge of obtaining the UL certification for new hardware and software.- Cybersecurity and network evaluation to ensure compliance with ISO 27001, Pen Testing reports, FIPS 140-2 standard, SOC-2 certification, and others.- Install and configure Linux servers (Red Hat and Ubuntu) or Windows Server for Docker Containers on private and public Cloud (AWS, Digital Ocean) and in-house scenarios (using VMware ESXi or MS-HyperV); using BASH customized shell commands scripts after deployment.- Responsible for development and delivery of product demonstrations, presenting the products and technology to customers at events such as training sessions, conferences, seminars, and security industry tradeshows (ISC West and GSX / ASIS) since 2005; using MS Word, Excel, PowerPoint and Visio.