Ramon Vinicius Miranda Email & Phone Number

Belo Horizonte, Minas Gerais, Brazil

Belo Horizonte, Minas Gerais, Brasil

Atendimento e análise de comportamento de clientes. Propostas de implantação e otimização de processos, usando ferramentas Zoho. Personalização e automações de marketing usando Zoho CRM. Criação de campanhas de marketing baseadas em análise dos usuários.

Belo Horizonte, Minas Gerais, Brazil

Leading an amazing marketing team, I could be at the forefront of the implementation of the agile methodology, managing people and project and ensuring a exponential grow on the results of production time and quality. I helped on the planning of the restructuring of the marketing and sales strategy, combined with the customization of a new CRM system, that allows a higher quality on the sales process.

Belo Horizonte E Região, Brazil

As a customer support lead, I've joined strengths with a proactive team and together we've reached the service quality level we supposed to in a short time. I was responsible for creating new operational processes and to draw the documentation about our solutions, for internal and external customers, resulting in a knowledge base, becoming easy to train new employees and to solve questions from the customers. Finally, i created reports that showed with transparency the performance and results of the team.

Belo Horizonte, Minas Gerais, Brazil

As a Customer Support Analyst, i could learn how is the work made and use this knowledge to optimize the operational process, aiming on improve the customer experience and satisfaction. I lead the implementation of a new tool used to the customer relationship, creating better ways to support our customers.

Belo Horizonte, Minas Gerais, Brazil

As a Graphic Designer on Start Consig, I was able to guarantee success in several projects like Start University, where I was responsible for all the creation of audio, video and image materials, platform configuration and, in addition, the production of related events.

Belo Horizonte E Região, Brazil

As an intern at Start Consig, I worked in the marketing team producing materials for social media and internal communication. In addition, I had a great role in the redesign of the website and in the company's other communication channels, contributing with creatives and web programming.

Contagem, Minas Gerais, Brazil

Using the knowledge of graphic production that I obtained in a self-taught way, added to other formations during the process, I worked as a freelancer generating graphic solutions and expanding my experience in the field of Graphic Design.

Contagem, Minas Gerais, Brazil

Together with my partners, we face the challenge of being an entrepreneur in the technology industry. My role was Interface Designer and Front-end development, generating visual solutions for the products on which our business was based. It was a great experience where, in addition to proving the challenges of being an entrepreneur, things that work and mainly things that don't, it was when I actually developed my sense of entrepreneurship, which I carry until then, working individually or within an organization.

Bachelor Degree, Graphic Design

Technical Degree, Game Development

Programming, 3D modeling and development of games and applications for different platforms.

Professional Degree, Web Programming

Creation of websites, logic and web development languages.

Technical Degree, Cg

Activities and Societies: Print, Web, Video, Games, 3D and animation.