Led system engineering integration activities as North American Security Engineering Director for Dell|SonicWALL's Mid-Market business uint. Built and recruited new team of Sr. Security engineers for Dell's direct sales team across the US and Canada.

Primarily acted as pre-sales architect and field-based expert for datacenter networking and security opportunities. Led staffing and development of Security Knowledge Center and Network Knowledge Center for SMB following acquisition of SecureWorks and Force10 Networks. Primary resource for Executive Briefing Center supporting Commercial Segment and Dell’s network and security portfolio. Public speaker for field events and training for inside technical sales teams.

ITRS was a technology startup focused on Public Sector (SLED) in Texas and Oklahoma. As Director of Professional Services for ITRS I had full P&L responsibility, setting utilization goals for billable assets, determining when to contract, outsource, hire, or partner to meet client needs. I built from the ground up new teams of senior consultants focused on unified communications, security, and advanced consulting services. A key component in these roles was leveraging relationships within AT&T, CenturyLink, and IBM to deliver high performance specialized technical resources. With AT&T we developed, implemented, and operated a security services platform and Security Operations Center (SoC) enabling AT&T to deliver managed services throughout Texas’ Public Sector. At CenturyLink we provided engineering resources for SOW based engagements delivering Cisco Advanced Technologies to throughout Texas and Oklahoma. With IBM we became a sub-contractor for IBM’s statewide datacenter consolidation project where we again provided resident engineers to perform physical to virtual server transformations, network design, and operations support.

Built and led team responsible for designing and building out Cisco’s next generation ticketing and monitoring platform for their Managed Services Offering. In this role I created the personnel model, wrote job descriptions, and developed recruiting methods. The team was tasked with converting to an Agile Software Development model. As the technical lead for the platform I also led the initiatives defining hardware and software requirements for development, test, and pre-production environments. Although, not initially customer facing, this team became part of every critical customer engagement.

Hybrid role of Pre/Post-Sales support as well as developing new service offerings based on Marketing Requirement Documents (MRDs) and Technical Service Descriptions (TSDs). Created Managed Services offerings and directed development methods for remote device interrogation. Led pilot program to license Cisco Proprietary toolset that was later expanded becoming the Partner Enablement Group.