• Coordinate new customer end-user training projects from kickoff through successful completion • Deliver customer adoption kit to 8x8 customers in a train-the-trainer format to assure quality and global consistency• Customize end-user training content for specific customers as needed• Provide training via virtual and in person delivery

• Manage customer communication emails using Marketo• Maintain customer communication and upsell calendar, and work with support, sales and marketing to ensure deadlines are met• Own and manage analysis of customer marketing campaigns and surveys• Responsible for developing and maintaining dashboard of key metrics and disseminating this information across the entire company• Responsible for developing, implementing and maintaining customer programs and events• Managing and fulfilling customer reference requests and requests for customers to participating in marketing and PR activities• Administrative management and support of the referral rewards department • Track requisitions and manage accrual process for department with finance

• Automate Zendesk process to reduce and streamline issues in the partner referral rewards program• Created dashboards and reports from Salesforce data to demonstrate the status and quality of referral rewards leads• Automated W-9 submission process using DocuSign• Liaison with new referral rewards partners to onboard effectively and maximize use of the program