Bertha "Berty" Ramos Email & Phone Number

Support with event management; i.e. logistics, timing, volunteer management as needed.

New York City Metropolitan Area

Support race day operations with set up and breakdown on event (race). Oversee and place volunteers and part time personnel in areas of need such as race day central, hydration stations, course marshaling and post race amenities.

New York

Successfully managed the recruitment, orientation, training and retention of 20,000 volunteers a year across 60 races/events including the NYC Half, Brooklyn Half and TCS NYC Marathon.Developed and implemented on the spot solutions to enhance the volunteer experience specifically with registration, check in-check out process, material distribution and orientation. Worked and collaborated with Staffing Department to hire and orient staff who would supervise volunteers on event day… Show more Successfully managed the recruitment, orientation, training and retention of 20,000 volunteers a year across 60 races/events including the NYC Half, Brooklyn Half and TCS NYC Marathon.Developed and implemented on the spot solutions to enhance the volunteer experience specifically with registration, check in-check out process, material distribution and orientation. Worked and collaborated with Staffing Department to hire and orient staff who would supervise volunteers on event day. Conducted follow up with volunteers via satisfaction survey to assess volunteer experience and incorporate changes to improve the volunteer experience. Moderated and led debriefing sessions with volunteer captains and leaders post marathon and large events to assess areas of improvement and developed strategies and systems that enhanced the experience at the next event.Collaborated and served as the liaison between the warehouse and volunteer operations regarding inventory, material and equipment preparation.Conducted monthly quality assurance and inventory of volunteer equipment stored in the warehouse.Collaborated with internal departments to promote and conduct volunteer outreach for marathon day and large events. Show less

Greater New York City Area

Managed the customer service experience for nearly 20,000 volunteers year-round, answered inquiries via email and phone. Coordinated with the Event Management Logistics team to ensure appropriate staffing for events. Prepared detailed logistical plans for part-time volunteer captains, volunteer leaders, and volunteer placement for each eventCorresponded with volunteers for each event in a timely manner including initial confirmation, possible changes, emergency information, and post… Show more Managed the customer service experience for nearly 20,000 volunteers year-round, answered inquiries via email and phone. Coordinated with the Event Management Logistics team to ensure appropriate staffing for events. Prepared detailed logistical plans for part-time volunteer captains, volunteer leaders, and volunteer placement for each eventCorresponded with volunteers for each event in a timely manner including initial confirmation, possible changes, emergency information, and post event follow up. Assessed and determined race volunteer needs and posted opportunities for over 100 activities, community engagement projects and experiential events throughout the year. Checked-in volunteers using boomset, processed volunteer credits, monitored the volunteer registration progress, prepared reports and other administrative services related to our on-line volunteer registration system. Created and disseminated weekly volunteer registration status report. Coordinated supply and inventory of volunteer equipment and incentives for events. Show less

New York, New York

Provided administrative support at staff and volunteer check in on event (race) day. Distributed and maintained inventory of equipment. Provided customer service to volunteers, runners and staff. Support with set up and break down of equipment.

Greater New York City Area

Worked with the Volunteer Operations department during pre and post implementation of NYC marathon, supported with volunteer recruitment, engagement and retention. Provided ongoing customer service to volunteers for weekly races and the marathon. Conducted logistics support and represented the volunteer operations department at weekly races, the marathon expo and the marathon.

Greater New York City Area

Developed community assessment tool to identify physical and nutritional habits of youth in the Corona, Queens community.Developed evaluation protocols and tools for public health initiatives and programming.Created data collection tools such as satisfaction surveys and deliverable tracker.Co-facilitated trainings on: community mapping and street intercept process.Entered and analyzed street intercept data.Produced final report with findings from community mapping and… Show more Developed community assessment tool to identify physical and nutritional habits of youth in the Corona, Queens community.Developed evaluation protocols and tools for public health initiatives and programming.Created data collection tools such as satisfaction surveys and deliverable tracker.Co-facilitated trainings on: community mapping and street intercept process.Entered and analyzed street intercept data.Produced final report with findings from community mapping and community needs assessment data. Show less

Greater New York City Area

Provided technical assistance to program directors during quality assurance activities and corrective action planning including the oversight of case record review.Assisted in the development and execution of quality improvement projects across the agency.Contributed to the development and improvement of data tracking and reporting systems.Entered, managed and analyzed qualitative and quantitative data.Assisted in the development, distribution and analysis of client satisfaction… Show more Provided technical assistance to program directors during quality assurance activities and corrective action planning including the oversight of case record review.Assisted in the development and execution of quality improvement projects across the agency.Contributed to the development and improvement of data tracking and reporting systems.Entered, managed and analyzed qualitative and quantitative data.Assisted in the development, distribution and analysis of client satisfaction and staff satisfaction surveys.Oversaw accuracy and integrity of data collected. Show less

Greater New York City Area

Coordinated administrative functions for the Programs Unit, overseen by the Director of Youth Services.Managed the Director’s schedule, including all appointments.Provided oversight and coordination of daily collection of data-tracking forms from staff throughout the Programs Unit, and act as liaison to Data department.Managed Programs Unit master calendar with all deadlines related to grants, contracts, communications, and event planning.Managed all record-keeping for Programs… Show more Coordinated administrative functions for the Programs Unit, overseen by the Director of Youth Services.Managed the Director’s schedule, including all appointments.Provided oversight and coordination of daily collection of data-tracking forms from staff throughout the Programs Unit, and act as liaison to Data department.Managed Programs Unit master calendar with all deadlines related to grants, contracts, communications, and event planning.Managed all record-keeping for Programs Unit petty cash disbursements and monthly reconciliation.Developed and updated Programs policies, procedures, methods, and guidelines, communicating developments and necessary changes to management. Show less

New York, Ny, 10010

Created databases and conducted quality assurance of data entry.Conducted coaching sessions on M&E skills.Produced process and outcome monitoring evaluation reports.Performed follow up interviews to assess quality of services provided.Coordinated the implementation of a Robert Wood Johnson pilot research study on childhood obesity in the Latino community from design to outcome phase.Developed coaching guides and evaluation tools for internal and external… Show more Created databases and conducted quality assurance of data entry.Conducted coaching sessions on M&E skills.Produced process and outcome monitoring evaluation reports.Performed follow up interviews to assess quality of services provided.Coordinated the implementation of a Robert Wood Johnson pilot research study on childhood obesity in the Latino community from design to outcome phase.Developed coaching guides and evaluation tools for internal and external programs.Supported development team with gathering data for grant proposals.Supervised interns, created work plan and provided guidance on data management. Show less

New York, Ny 10010

Scheduled meetings and took minutesProduced bi-monthly newsletter Coordinated travel for staff and recipients of sponsorship to conferences and trainingsConducted three to six month follow up interviews to determine effectiveness of services deliveredMaintained financial records of office supply orders, travel arrangements and consultant paymentsManaged logistics of local/regional trainings, conferences and institutesHandled consultant recruitment; created consultant… Show more Scheduled meetings and took minutesProduced bi-monthly newsletter Coordinated travel for staff and recipients of sponsorship to conferences and trainingsConducted three to six month follow up interviews to determine effectiveness of services deliveredMaintained financial records of office supply orders, travel arrangements and consultant paymentsManaged logistics of local/regional trainings, conferences and institutesHandled consultant recruitment; created consultant contracts and processed paymentCreated (SPSS) databases and entered dataCompiled and maintained contact/mailing information in MS Access databaseDeveloped and maintained relationships with consumers and key stakeholders Show less

Greater New York City Area

Worked with Project Heed-a community-based, peer-led weight loss program for overweight adults with pre-diabetes in the East Harlem community.Provided support with recruitment efforts (presentations and information table).Administered eligibility questionnaire and assessment survey to English and Spanish speaking participants.Measured and recorded height, weight, BP and BMI.Entered data into the corresponding MS Access database.

Bachelor Of Arts (Ba), Psychology

Registered Nursing/Registered Nurse

High School Diploma, Nursing