Johnny Ramos Email & Phone Number

Foster City, California, Us

Los Gatos, Ca, Us

• Founded and led the 5-member Client Systems Engineering team, implementing a DevOps model.• Developed and executed a comprehensive Team Charter, guiding the team's mission and principles.• Presented and executed an endpoint strategy, transitioning Netflix from a consumer model to a managed endpoint model, streamlining device procurement and management.• Crafted a tools selection rationale, guiding adoption of Jamf, Intune, Chef, Munki, and Gorilla for device and application management.• Integrated a team from Netflix Animation and collaborated on recruiting, expanding the Client Systems Engineering team.• Implemented Microsoft Intune and Autopilot, facilitating seamless Windows device provisioning, management, and domain federation.• Developed a Python service to synchronize identities with Azure Active Directory.• Utilized Chef and Ruby for granular device configurations.• Developed an AWS CloudFormation template to orchestrate infrastructure for binary and configuration distribution to all endpoints, leveraging S3, Lambda@Edge, and CloudFront, enhancing scalability and performance.• Implemented a Git-LFS model for distributing binaries to endpoints via CloudFront using CI/CD, optimizing version control and deployment efficiency.• Designed and implemented observability infrastructure using Fluentbit, Elasticsearch, and Grafana to monitor endpoint logs, diagnose issues, and improve system performance reliability.• Transitioned into software engineering, acquiring Node.js, React.js, and Express.js skills, and integrating support portal features for device troubleshooting by the service desk. This approach enhances security and reduces training needs by removing direct permissions to MDMs or endpoint tools.• Drafted technical documents, conducted user interviews, and designed architecture for a full-stack internal enrollment portal for Linux users. Facilitated self-enrollment of devices into endpoint management by providing self-generated packages.

Seattle, Wa, Us

San Francisco, California, Us

• Build a new separate Chef management infrastructure to manage company needs for all OS's.• Work with Amazon to continue support for those using their management stack.• Mentor and up-level engineers across the organization in both code and architecture.• Manage and administer a mixed platform client system environment. (Windows 10, macOS, Linux, Android, & iOS)• Engineer latest imaging solutions based on company needs. (DEP, Custom installers, etc.)• Engineer, automate, and manage package management using the latest technologies. (Chocolatey, Munki, Nuget, One-Get, etc.)• On-board CircleCI (continuous integration) to manage automation around code development for all engineers.• Build, manage, and scale infrastructure using AWS to support both Client and Server needs using Terraform (S3, EC2, CloudFront, etc.)• Build, manage, and scale Radius servers to support Wireless authentication for upcoming network.• Use and contribute to open source tools in order to continue providing others with knowledge.• Determine and manage mobile device standards, client platforms, and management tools/processes.• Seek out vendors and deploy scaled technical solutions based on customer requirements.• Drive business decisions through data using internal tools.• Maintain client hardware standards including client configuration and test bleeding edge technology.• Python, Bash, Powershell, and Ruby language knowledge for automation.• Identify internal process and automation improvements and deploy scaled technical solutions.• Build tool and logging around osquery to drive data for business plus Security use.

San Francisco, California, Us

• Re-architect the Windows client stack to scale with the companies growth.• Shift from SCCM stack to Chef's code base system in order to drive custom management.• Engineer latest imaging solutions based on company needs. (MDT, Custom installers, etc.)• Manage and administer a mixed platform client system environment. (Windows 10, macOS, Linux, Android, & iOS)• Engineer, automate, and manage Windows package management using the latest technologies. (Chocolatey, Nuget, One-Get, etc.)• Administer client system management tools. (i.e. Chef, SCCM, Casper)• Build robust and high leverage technical solutions focusing on automation and productivity.• Python, Powershell, and Ruby language knowledge for automation.• Investigate unique and complex systemic problems to build high impact solutions.

Menlo Park, Ca, Us

• Manage and develop career paths for direct reporting engineers.• Manage and administer a mixed platform client system environment. (Windows 10, macOS, Linux, Android, & iOS)• Administer client system management tools. (i.e. Chef, SCCM, Casper)• Engineer latest imaging solutions based on company needs. (MDT, Custom installers, etc.)• Engineer, automate, and manage Windows package management using the latest technologies. (Chocolatey, Nuget, One-Get, etc.)• Collaborate with other IT groups and manage client systems as they relate to internal Infrastructure: MS Exchange, Active Directory, DNS, DHCP, Remote Connectivity VPN, VOIP, Fax, Print Services, and Mobile Device Management.• Determine and manage mobile device standards, client platforms, and management tools/processes.• Seek out vendors and deploy scaled technical solutions based on customer requirements.• Executive support escalation.• Drive business decisions through data using tools like Splunk, Tableau, and internal tools.• Maintain client hardware standards including client configuration and test bleeding edge technology.• Collaborate with our vendor support regarding issues we encounter with their applications/devices. (Microsoft, Apple, etc.)• Build robust and high leverage technical solutions focusing on automation and productivity.• Python, Bash, Powershell, and Ruby language knowledge for automation.• Identify internal process and automation improvements and deploy scaled technical solutions.• Investigate unique and complex systemic problems to build high impact solutions.• Build tools, logging, and support graphs around internal API's.

• Provided technical support for over 8 thousand users across hundreds servers in a Windows environment for the corporate office. • Provided technical support for employees across 25 stores nationwide via phone and/or email communication.• Provided user administration through Novell/Netware Admin including Redhat/Fedora Core/CentOS Linux• Assisted in responding to requests from our R&D department with new system deployments, upgrading existing systems, and troubleshooting any issues that arise.• Setup and configured kickstarts for new server deployments via bootable CD or PXE.• Assisted in on call off-hour emergencies• Setup and configuration of HP print servers and printers.• Worked directly with management and employees of all levels to resolve all information system issues.• Provided technical support and training to clients of the company’s Internet Service Provider.• Trained helpdesk technicians.• PC & Macintosh installation, maintenance, upgrade, performance monitoring/optimizing of Hardware, software, and printers.• Created network cables when necessary. • Took care of projects assigned to enhance store operations.• Created documentation in our wiki for others to use when needed for training purposes.

Certificate, Business Administration And Management, General

Education record