Michael R. Email & Phone Number

San Francisco, California, Us

San Francisco, California, Us

• Defined company vision and strategy, fostering a culture of innovation and customer-centricity.• Sales & Partnerships• Built and led a high-performing team of 6 employees, providing mentorship and strategic guidance.• Developed and executed omnichannel marketing campaigns, accelerating revenue growth by 35% year-over-year.• Established vital client relationships and secured strategic partnerships to expand market reach.• Optimized budgets, forecasting, and reporting and secured venture funding to scale operations.• Delivered quality products/services and led user feedback integration to enhance offerings.• Designed the product around automation and using AI tools like ChatGPT, Claude, etc.

• Spearheaded product roadmap and executed development sprints to evolve product offerings• Managed IT infrastructure, including servers, AWS, ensuring reliability, security, and peak performance• Deployed Google Workspace and Slack; optimized digital platforms for a team of 50• Oversaw technical aspects of partner integrations, including FTP setup and maintenance• Resolved critical system issues, safeguarding uptime and productivity across the organization• Implemented process improvements to streamline operations and boost team efficiency• Oversaw a team of three (customer success, engineering, compliance)• Designed product UI & flows with developer notation (Figma)• Managed ticketing platforms (Jira & Notion)

• Consult to SaaS & Product Marketing startups• Ambassador and SPOC for national & international clients• Ensure consistent achievement of customer success levels and standards for multiple teams• Design and implement customer support strategy and operating budget• Collaborate with product and engineering teams to implement product improvements identified by users and A/B testing and collect and manipulate data.• Manage the movement of projects from build to launch • Root out inefficiencies, incorrect procedures, and detrimental practices to turn around a falling customer base

San Francisco, California, Us

• Built responsive base of accounts despite continual changes in business structure and intense competition from groundbreaking expansions throughout the industry• Rolled out the “Intel inside” model with a $120K sale• Negotiated enterprise-level hardware deals between multiple vendors to maximize gross margins• Owned day-to-day metrics set by my VP of Sales, converted 65% of calls to closes• Improved production line by three hours to meet our shipping schedules by implementing better GMP practices