Rocio Ramos Email & Phone Number

Chicago, Il, Us

Joliet, Illinois

•Managed all property incidents/claims for guests and employees (500+ employees – 10,000+ guests/year).•Served as liaison between employees, insurance, and medical providers.•Conducted new hire training on regulated safety protocols and incident procedures.•Maintained risk management logs: OSHA standard logs, MSDS, emergency procedures, and medical supplies.•Facilitated communication between the property, the client, and third-party insurance partners.

•Managed workers' compensation claims, liaising with insurance and medical providers.•Maintained OSHA logs and ensured compliance with recordable injuries reporting.•Managed general liability claims and reviewed files for compliance with company policies.•Coordinated with legal teams in preparation of suits, managing witnesses, and evidence.•Conducted monthly and quarterly safety inspections.

•Handled travel itineraries for Executive staff across company properties.•Reconciled and reported all travel expenditures.•Organized corporate quarterly reports and managed department payroll.•Managed conference room set up and tear down.•Assisted with general administrative duties as assigned.

•Supervised interview schedules for team members.•Initiated daily job board listings and managed cost requisitions.•Executed new hire documentation and background checks.•Administered drug screenings and supervised state licensing paperwork.•Provided exceptional customer service to potential candidates, vendors, and management staff.

Masters Of Jurisprudence, Compliance & Enterprise Risk Management

Bachelor Of Arts (B.A.), Photography

Activities and Societies: Sigma Lambda Gamma

Associate’S Degree, Associate Of Arts