Rodrigo R. Email & Phone Number

Austin, Tx, Us

Mississauga, On, Ca

Toronto, Ontario, Canada

Responsible for the end-to-end Cloud Journey for enterprise and digital native customers

São Paulo Area, Brazil

Acting as Global Program Manager, being responsible for successfully delivery of Critical Deliverable program for continuity management in P&G account, with global scope, dealing with worldwide technical teams and reporting to executive level at the customero Soft Reboot Program – controlled shut down of network devices with 3+ years of uptimeo Core Network Failover Testing project – Analyze, test, validate and correct failover schemas in worldwide customer sitesResponsible for end-to-end customer service/delivery management in LATAM for P&G

São Paulo Area, Brazil

Responsible for transformation projects for Bradesco and CEF (Caixa Economica Federal)Successfull delivery of NIAB – Performance and monitoring software platform both for Caixa and Bradesco (Jun/17), with more than 15.000 managed devicesSuccessfull delivery of Bradesco e-bonding (Jun/17) between Bradesco HPSM and BT Remedy, aligning the operations from both companies, allowing the automated information exchange between systems.

São Paulo Area, Brazil

End to end customer service management, responsible for large accounts (Correios, Bradesco, Ambev)SLA management, responsible for service improvement programsLoss prevention, including penalty reduction projects that lead to savings of around 4M USD/YearCost to serve reduction, leading successful ticket volume reduction projects, achieving continuous reduction of about 20%/year in ticket volumeImplemented new software features in order to automate customer power outage detection, avoiding wrong categorization of about 6K tickets, and reducing overhead costs and environment outage.Customer relationship management, responsible for Customer Satisfaction surveysResponsible for service continuous improvement, targeting customer satisfaction improvement.New projects prospection and implementation

São Paulo Area, Brazil

Project manager for Core services (PF, PJ and SPB) and Risk services (Compliance, Basileia, SOX), allocated in SantanderPMO collaboration, process improvement, process drawingResponsible for a portfolio of about 14 projects

São Paulo Area, Brazil

Project Management Instructor (PMI Based)Microsoft Project andMS Project Server Instructor

São Paulo Area, Brazil

Responsible for PMO implemetationResponsible for Project Management process development and implementation for the whole companyDocument standardization and controlCreation of work routines and standards for customer reportingResponsible for MS Enterprise Project Server 2010 implementation, in order to support the new work modelProject manager for larger and more complex projects inside the company

Structuring the IT department of the company.Successful implementation of SAP ECC 6.0, being responsible for the design of infrastructure and communications system.Implementation of MS Exchange platform, including the migration of around 1200 mailboxes.Coordination and management of the transition of the partner responsible for the Service Desk, including mapping and design of IT processes and Telecom (as is and to be), be in accordance with ITIL.Responsible for the implementation of several projects and initiatives to control and reduce telecom costs, resulting in cost savings of approximately U.S. $ 2.4 M / year.Responsible for the migration project of the Data Center, containing 18 servers without business impactDriving the process of BPO in IT, achieving cost reduction of 17% in the service desk contract.Responsible for planning and budget control of areas of IT (systems and infrastructure) and Telecom.

Responsible for project management for the ugrade of the "prepaid" system, allocated environment in Brazil's largest mobile operator (VIVO)Member of the change management committee, responsible for planning disruptions in the environment, coordinating, together with the business areas, the impacts and risks of each implementation.Responsible for managing project risks.Responsible for obtaining the acceptance of the business areas and the project reports.

Responsible for budget control and project schedule.Responsible for studies of technical and economic viability of subprojects of "CIO" program and report to the technical and financial directors.Hiring and coordination of outsourced work force.Contract Management.

Responsável pelo gerenciamento da equipe de suporte (16 pessoas, incluindo técnicos e engenheiros).Responsável pela coordenação dos processos de incidentes, problemas, mudanças e liberações.Responsável pelo controle orçamentário da área de Service Desk.Responsável pela implementação e controle operacional do modelo ISO9000.Relacionamento com o cliente, gestão da equipe, seleção e contratação de funcionários para o Service Desk.Responsável pelo suporte técnico em 2º e 3º níveis.Desenvolvedor de software para mercado industrial.

São Paulo Area, Brazil

Technical support agentSoftware development for industry marketInstructor for industrial line products: PLC, HMI, SCADA

Actualization - Finantial Feasibility Analysis, Finance, General, Actualization

Activities and Societies: Risk analysis Project feasibility analysis Finantial forecasting Project valuation

Master Of Business Administration (M.B.A.), Process Management, Extension

Post-Degree, People Management, Post-Degree

Master Of Business Administration (M.B.A.), Project Management

Engineer, Engineering

Technician, Electronics