Ramesh Kumar R Email & Phone Number

Bengaluru, Karnataka, India

• Planning & implementation of Dynatrace SaaS solutions within the Organization, that comprises of Application Monitoring, Synthetic Transactions, User Experience Management (UEM), Private Peer/Agent configuration• Tasked to define, architect & implement APM solutions in each of the Business units that are integrated within the Data center environments hosted at multi locations• Driving and strategizing Tools Best practices, Integration with 3rd party Product line & Security guidelines. • Experience in configuring, troubleshooting and tuning processes in a large 24x7 production environment via dynaTrace.• Automate full stack Kubernetes observability in dynaTrace. Track the availability, health, and resource utilization of Kubernetes infrastructure• Code level drill-down for fast problem resolution in production and diagnose common platform problems with crash loops, failed images & oom containers. • Experience in systems performance testing, host/process testing, synthetic and HTTP monitor testing for ecommerce applications• Experience working in a spatially distributed team (i.e. both on and off shore)• Analyze and monitor application and system logs using homegrown and commercial profiling tools (dynaTrace, Kibana). Analyze thread and head dumps• Setup appropriate reports and alerts to monitor performance.• Experience with monitoring dynaTrace tool architecture, deployment from one-agent to Kuberneters to GCPs, administration and maintenance of services with published SLA's. Dashboarding and reporting to Business Leaders• Define and implement Performance Alerts, Incidents management with an integration of dynaTrace with third party tools• Experience working with application & engineering/developer teams to develop requirements that define monitoring and interpret alerting, notification and escalation requirements for managing an end user experience, assist with fault isolation, and deliver proactive environment health management analysis and reporting.

Bengaluru, India

• Understanding the architecture of the website performance and monitor the functionality via Dynatrace and rapidly isolate, prioritize, diagnose, pinpoint scalability and resolve performance problems from user click to code line• Setup, Install & distribute the application performance from servers to Load balancers to Agents• Creating Business Transactions, Charts, Dashboards on graphical representation and also representing them on web based platform.• Configuring Agents & Incidents with Tomcat, Endeca, HTTP servers on the Dynatrace AppMon for Production , QA & Dev environments.• Setting up threshold based alerts for various systems like SAP, HANA, Configurator, B2B, B2C, CQ, WC6, Web Servers etc..• Regular monitoring of website pages (that includes from registration till shopping cart, order center pages etc.) and the associated servers using Dynatrace & Gomez for user-centric application performance management & also finding the Root Cause Analysis.• Monitoring and managing web support, pre-determine the behavioral patterns of the website, analyze customer experience, improve business statistics using competitive benchmarks using DynaTrace and ForeSee.• Digital strategy experience with a focus on customer engagement, customer satisfaction.• Business interaction with clients and stake holders in generating revenue along with customer satisfaction with the involvement of reporting & analysis from Tealeaf, Gomez and Dynatrace.• Analytics experience in articulating and monitoring web performance, retrieve site metrics demographics and insights via Google Analytics.• Knowledge on architectural deployment with Jenkins.• Experience with Kibana in creating visualization, data charts and dashboards.• Report generation and analysis of data and metrics with Google Analytics with respect to content, traffic, audience visitors, SEO, campaigns etc.• Analyze data and translate it into actionable insights to help drive business growth.

Bengaluru Area, India

• Regular monitoring of website pages (that includes from registration till shopping cart, order center pages etc.) and the associated servers using Dynatrace for user-centric application performance management.• Monitoring and managing web support, troubleshoot website issues and performance analysis using dynaTrace AppMon.• Report generation and analysis of data and metrics with dynaTrace AppMon, Gomez synthetics.• Automated google mail sending/receiving functionality using Google App Script.• Digital strategy experience with a focus on customer engagement using quantifiable metrics to create effective campaigns that decrease costs.• Analyze data and translate it into actionable insights to help drive business growth.• Co-ordinate with the Marketing COE teams and overlook the implementation of recommendations and provide support to improve the customer experience.• Retrieving site metrics, insights, demographics and page content reports from IBM Coremetrics and implement/schedule them on real time basis.• Technical Expertise on Dynatrace, Gomez, Tealeaf, Google Analytics, Adwords, App Script, HTML, CSS, Web Monitoring tools etc.

Bengaluru Area, India

• Provide expert consultation for HGMS (Higher Revenue Generating Merchant Solution) Clients and managing client’s website using Yahoo! Proprietary tools.• Track progress on client's requirements. Ensure timely delivery of client requirements post product launch. Responsible for status reporting, team communication & coordinating with the engineering/QE/Marketing teams for timely completion and quality maintenance of projects.• Assisting clients with designing & managing website & stores via HTML, XHTML, CSS, Javascript, WordPress and Yahoo! Proprietary tools such as Yahoo! Store Editor, Yahoo! SiteBuilder, Yahoo! Site Solution etc.• Handling Communication plan for the process & building and maintaining content for Learning and Development.• Prioritize, escalate and follow up on bugs and user issues which impacts revenue and stability.• Updating clients with revenue targets, business standards and improving their overall store stability.• Managing & assisting clients with Web Analytics, Google Adwords, precision marketing, email marketing programs etc.• Assistance on Search engine optimization, setting up SEO friendly URL’s, Store designing, Catalog management, Yahoo! Checkout and Registration process, configure payment processor, manage Realtime API settings, assisting with promotional tools, offers and assistance with shipping & tax management.• Assisting clients with email marketing campaigns, email marketing programs with partners like Constant Contact.• Modifications of clients sites and E-commerce stores as per their requirement, assistance with HTML, HTML5, CSS, Photoshop etc..• Handling escalation queries, creating & tracking BUG’s and resolving frontend issues.• Keeping team updated about their monthly and quarterly scores and managing business standards internally.• Technical Expertise on HTML, CSS, WordPress, Yahoo Proprietary tools, Google Adwords. Basic knowledge of JavaScript & JQuery.

Bengaluru Area, India

• Configuring, installing and troubleshoot hanrdware and software issues for business clients.• Active Directory Administration.• Preparing consultative solutions to DELL clients/customers including specific software, Windows applications, and other multimedia applications. • Comprehensive troubleshooting of MS-Office applications and DELL tools & applications.• Interacting with various resolver groups to meet Service Level Agreements.• Worked on releasing new tools like Siebel (Oracle).• Involved in Work Flow Management resulting in First Call Resolution (FCR) with 100% result and Resolution Rate above 95%.• Preparing reports for scores, sales tracker, revenue alignment and scheduling training for new joinees.