Sr. Performance Analyst - Operations, E-Business, with over 10 years of experience in WebApplication Management. eCommerce Operations application administrator for DynatraceAppMon & Dynatrace SaaS.Seasoned individual contributor who motivates and mentors' employees and encourages skilldevelopment. Ability to effectively communicate technical issues to a variety of constituents,both technical and non-technical. Maintains and grows strong relationships across businesslines and with C-level executivesAn individual with unique mix of technical and professional skills who is consistentlyrecognized for the ability to build and motivate cross-functional teams toward common goals.Supporting, Monitoring, Administering and Training on tools for Web Performance, CustomerExperience Management, Application Performance Management for sigmaaldrich.com andother MilliporeSigma and Merck KGaA websites. Expertised with Cross functional applicationslike Google 360 Suite, Kibana, Grafana, Akamai, Bot Manager, Ops Genie alerting, SharePointetc. Managing website & application performance, monitoring user experience, foreseeing &implementation of predictive analysis, analysis on improving customer satisfaction andmanaging frontend website platform.Responsible to senior leadership for reporting issues, quantifying business impact, andmanaging RCA/CAPA efforts. Dynatrace AppMon & SaaS, User Experience Index and SyntheticMonitoring experience in Dynatrace, Tealeaf, Gomez.Web Engineer with 3+ years of experience in managing superior enterprise web pages, EcommerceStore platform and advisor for HRMS Store merchants from Yahoo.Distinction of working out to fit the organization’s need for pragmatic process improvementand problem solving along with developing and deploying supporting structures, integratingprocesses and adapting programs.Experience of dealing with Global Business Clients & responsible for streamlining workprocesses. Digital strategy experience with a focus on Web Operations, Customer engagement& Customer satisfaction.
