Rachel Jane Ampon Email & Phone Number

Honolulu, Hawaii, United States

Responsible for administering access rights and entitlements to specific IT/IS systems. Performsverification of proper authorization, and adheres to all security policies and auditing requirements.Responsible for fulfilling user access requests within SLA with a primary focus on quality and accuracy.Works in collaborative team environment and to prioritize and distribute workload amongst team members.• Verifies all proper authorization on all requests for security access changes, rejects all requestslacking proper approvals• Creates, modifies, and deletes user and service accounts.• Creates, modifies, and deletes security group and attributes access within multiple applications.• Tracks day to day requests and completes requests within established time frames.• Resolves issues referred from Tech Help Desk related to security access.

Promoted strong customer and client interactions, build relationships and participate in cross-selling, and offer new products and features. Demonstrated good risk management decisions, including displaying solid knowledge of guidelines for fraud prevention and robbery. Actively contributed to meeting the branch business goals, as well as individual sales and customer service goals.

Kaneohe, Hawaii, United States

Serves as a mentor to the members of TRiO and assisted students in learning to balance college andacademic life successfully. Provides information about College services and resources and initiates socialand educational opportunities to provide an integrated learning experience for members. Develops afamiliarity with the college's goals, services, and referral sources and endeavors to help students benefitfrom these services.

Kailua, Hawaii, United States

Provides (directly and/or through Private Banking Officer) exceptional customer service, sales andoperational assistance for high net worth clients. Assists the Private Banking Officers (Private BankingOfficers) with general administrative support and overall coordination and maintenance of bankingrelationships to these customers.

Honolulu, Hawaii

Assisted customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions remotely via ATMs located in the Hawaii Kai and Waiakea branches.

Kaneohe, Hawaii, United States

Ensure that their guests feel welcomed, cared for, and valued. Create a warm and welcoming environmentfor patrons from the moment they enter the establishment. Provides menus, takes names for reservationsand answers the phone. Team player, effective communicator and keeps composure when working withdisgruntled guests. Highly organized to properly maintain seating charts and seat customers in the order ofarrival or by appointment. Understands the flows of traffic and has exceptional time management andcustomer service skills.

Honolulu, Hawaii, United States

Engages and provides an exceptional customer service experience. Quickly build ongoing customerrelationships and become a trusted advisor by utilizing advanced selling skills and knowledge (includingcross-selling of products and services) to meet the customer’s needs. Demonstrates a passion for thebrand, product and services solutions knowledge. Utilizes proven sales principles to proactively engagecustomers. Quickly develops product and solution expertise in key areas such as technology, furniture, witha general understanding of copy and print.

Bachelor Of Business Administration - Bba, Data Analytics, A

Associates Of Natural Science, Information And Communication Technology

Education record

High School Diploma