 Troubleshooting clients and Servers on health issues and replication and software distribution issues.  Security updates management using SCCM.  Monitor ongoing deployment patches and Windows security packages.  Troubleshooting client connectivity and package installation issues by analyzing SMS/SCCM logs.  Responsible for installation, configuration and troubleshooting of computer hardware and software in windows environments.  Monitor Test machines for Windows… Show more  Troubleshooting clients and Servers on health issues and replication and software distribution issues.  Security updates management using SCCM.  Monitor ongoing deployment patches and Windows security packages.  Troubleshooting client connectivity and package installation issues by analyzing SMS/SCCM logs.  Responsible for installation, configuration and troubleshooting of computer hardware and software in windows environments.  Monitor Test machines for Windows security patch deployment and share status to Deployment team for PAN India machines deployment.Create weekly and monthly SCCM and Defender reports and share to Team members for all machines should be compliance.  Monitor and generate SCCM reports and share them to IT engineers.  Configuration and troubleshooting of MS-Office O365 applications.  Identify and escalate issues to relevant teams (Network and Wintel) with thorough follow-up to issue resolution.  Provide IT Support for employees working remotely such as at clients sites or work from home.  Perform on-site and off-site technical work to install and maintain required application software’s.  Provided comprehensive training to internal and off-site users to optimize systems maintenance andresolve recurring issues.  Experience maintaining and supporting operating system software in a production environment.  Troubleshoot failures, identify problems, and recommend solutions to improve operational service efficiency and stability. Knowledge and troubleshooting experience with Windows based enterprise environments.  Provide coaching and guidance to the existing Team Members regarding the Tata Play environment application software’s, process and reduce escalation.  Configuration & provide scheduled backup over laptop & desktop through MS-One Drive & Parablu Application. Work on various reports and updates to the TCS management as per their requirement. Show less

• Maintenance, Troubleshoot and upgrade of all type of Desktops, Laptops and Printers.• Installing and updating of anti-virus as per daily, weekly and monthly report.• Android and blackberry e-mail support to user.• Manage shared folder and devices through permission on network.• Local and Network Printer configuration, troubleshooting and sharing.• Planned and executed routine repairs and system upgrades.• Administering and Managing of Active Directory account creation,… Show more • Maintenance, Troubleshoot and upgrade of all type of Desktops, Laptops and Printers.• Installing and updating of anti-virus as per daily, weekly and monthly report.• Android and blackberry e-mail support to user.• Manage shared folder and devices through permission on network.• Local and Network Printer configuration, troubleshooting and sharing.• Planned and executed routine repairs and system upgrades.• Administering and Managing of Active Directory account creation, deletion and modification.• Responded to telephone, e-mails and helpdesk support request.• Provide System Admin Support as required to maintain user accounts, AD and DHCP etc. and maintaining connectivity to the internet.• Provide all troubleshooting and solution through telephonic assistance and remote support tool such as Team viewer and Ammyy admin PAN India Branches.• Documented success in maintaining problem status and resolution information in ticketing database.• Rapidly establishing a good working relationship with users and other professionals (e.g., Network, Server and Vendors Team);• Following up with Vendors & Partners – hardware & software whenever required & resolve issues by minimizing downtime's.• To coordinate with the vendors for Call logging, follow-ups for Hardware and Network related issues. Show less

1. Configuration and troubleshooting of mail clients like-MS outlook-2003, 2007 and 2010.2. Configuring Network Setting and OS level Troubleshooting.3. Managing drives, files, folders with NTFS permissions.4. Net meeting, Remote Desktop Sharing and Networking Configuration.5. Configuring the Proxy settings with different browsers.6. Configuring, Sharing and Troubleshooting Local Printer and Network Printer.7. Networking using TCP/IP and services like DNS… Show more 1. Configuration and troubleshooting of mail clients like-MS outlook-2003, 2007 and 2010.2. Configuring Network Setting and OS level Troubleshooting.3. Managing drives, files, folders with NTFS permissions.4. Net meeting, Remote Desktop Sharing and Networking Configuration.5. Configuring the Proxy settings with different browsers.6. Configuring, Sharing and Troubleshooting Local Printer and Network Printer.7. Networking using TCP/IP and services like DNS, DHCP.8. Installation, setup / configuration, troubleshooting of Microsoft applications like MS office 2003, 2007/2010 and other generally used applications like acrobat, WinZip and Internet browsers.9. Should be able to coordinate with the vendors for Call logging, follow-ups for Hardware and Network related issues.10. Rapidly establishing a good working relationship with users and other professionals (e.g., Network and Server Team);11. Installing and troubleshooting issues related to Operating system and Desktop Software, trouble shooting and maintaining hardware issues related to desktop computers and laptops. 12. Manage user accounts, permissions, email and anti-virus.13. Remotely Supportive tools: Real VNC and Team Viewer etc.14. Documents network problems and resolution for future reference Show less