● Managed day-to-day operations of a 1 Lakh sq. ft. workspace with 700+ employees, overseeingscheduling, budgeting, and resource allocation for maintenance activities.● Monitored energy usage and implemented initiatives to improve efficiency and reduce costs byupto 10-15%, contributing to sustainable operations.● Coordinated with external contractors and vendors for specialized projects, maintenance servicesand repairs, ensuring timely and cost-effective solutions.● Collaborated with the Senior Management to develop and implement strategic data backed plansacross interior projects & marketing activities for leasing of property and successfullynegotiated favorable rates with 2 major clients- instrumental in doubling revenue to theorganization.● Supervised a team of soft services, maintenance technicians, providing guidance, support, andtraining to ensure efficient operations and high-quality maintenance services.Conducted regularinspections of facilities to identify maintenance needs, safety hazards, and opportunities forimprovement, ensuring a safe and well-maintained work environment.Oversaw preventativemaintenance programs to enhance equipment reliability and longevity, optimizing operationalefficiency.Ensured regulatory compliance as per industry standards in facility management.

Handling Operations & Technology at Simple Soul- A curated online store for all things Organic & Sustainable.Order management.Website management.Vendor management.

Logistics Operations:Managed complete Biological sample transport operations in 12 cities with 60+ team members pan India.Deployed strategic initiatives to keep operations cost optimal resulting in significant cost savings.Managed team of 6 Route Managers, 60+ Phlebotomist and Logistics service providers with clear focus on daily deliverable and TAT across geographies.Project Management:Managed infrastructure projects of Clinics, Laboratories & Office space of 85000+s Pan India.Involved in-depth from brand conceptualization to operational readiness stage of 18+ facilities in accordancewith necessary industry compliance standards in short span of 1.5 years.Handled high net commercial negotiations with Facility and Infra service providers pan India.Worked closely with top management and 3rd parties in identifying, negotiating and finalization of key realestate properties for set up of new diagnostic centers keeping in mind the business objectives.Ensured continuous improvement in processes with focus on quality and cost efficiency.Business Operations:Managed multiple contractors/Suppliers for all planned, reactive maintenance and small project works as perorganisational framework and statutory guidelines for 3 locations.Individual Contributions:Initiated and onboarded multiple strategic partners in-line with business growth requirements..Setting up of customer care with Cloud telephony, Email and ticketing solution with SOPs.

Generated new business over a period of 5 months worth a monthly recurring revenue of over 6 Lakhs.Created process to reduce time for customer acquisition and to maintain a steady pipeline of leads.Handling customer relationship effectively which led to referral leads getting closed of additional 2 Lakhs.Acting as an adviser on key decisions with the founders with respect to overall operations.

As a cofounder handled multiple roles & responsibilities.Grew a 4 member team into 24 member strong team which delivered successfully over 4 years.Earned great customer reviews verified by independent research and review platform for top technologysoware service companies.Increased profitability by 60% and significantly reduced internal costs by data driven strategy and initiatives.Built client retention model for high customer equity leading to increase in sales through referrals by 40%.As part of business development successfully onboarded key big-ticket projects.Was actively involved in learning and growing of technical and so skills of the team.Key aspect: Learnt aspects of building a business, the problems, the solutions, successes and failures and theskills to thrive.

Part of 5-member core team, closely involved in strategy and implementation of unique business solutionsfrom Product prototyping to product growth stage.Created and improved processes to handle Supply chain and Quality assurance alogn with vendor & partnermanagement.Enhanced productivity with automation and effectively handled team capacity in tune with peak salesactivities.Ensured successful order fulfillment metrics growth from 30-95%.Managed warehouse and shipping including product cataloging, packaging and delivery.Created process for tracking issues and their resolutions and quantitatively assess their impact.

Managed set up and end to end operations for online stores while guiding end user strategies for effective customer acquisition.Involved in Negotiations, On-boarding & Management of Vendors and partners.Handle marketing activities like Content Marketing, Search Engine Optimisation, and Social MediaManagement.

Handled Support for multiple clients in different industries and timezones.Increased CSAT scores from 60% to 95% within 7 months.