• Build resilience in the operations team to aid in global sales expansion in 45+ countries.• Lead operational activities involved with new product introduction (NPI) and manage product life cycle with suppliers.• Manage and coordinate production activities across 8 Tier 1 finished goods suppliers (Contract Manufacturers) through weekly reviews of Material Requirements Planning (MRP) and Clear-to-Build (CTB) to meet annual production demand of 1+ Million units.• Optimize annual production planning with suppliers (CM) through monthly Sales Operations Planning (S&OP) process, by forecasting on hand inventory based on sales demand and transportation lead times to serve customers in 5 continents.• Assist product development teams with sourcing strategies to help reduce overall cost of goods sold (COGs).• Implement processes and measures to minimize Excess & Obsolete (E&O) components with Tier 1 suppliers and engage in procurement activities of electronic components & resins with Tier 2 suppliers to enhance production output.• Negotiate contracts and manage operation vendors (Freight forwarders, warehouse partners, and transportation carriers) to help improve global logistical performance.• Manage inter-company relationships with operation vendor teams located in North America, APAC, and Europe to streamline the product delivery experience to customers (direct-to-consumer and B2B retail).

• Led the integration efforts with parent company to reduce operational costs by utilizing globally negotiated contracts.• Managed post-production logistics, warehousing and order fulfillment (direct-to-customer and B2B retail).• Implemented standard operation procedures (SOP) to improve operational processes and aid in global expansion.• Managed e-commerce systems & aided in transition from Shopify to Magento without disruption to consumer experience.• Negotiated a 11% reduction of payment processing fees (operational costs) with Payment Service Providers (PSP) by analyzing historical purchasing statistics and by changing from flat rate pricing model to IC++ pricing model.• Implemented a new centralized order management system with EDI and API connections to consolidate (direct-to-customer and B2B retail) order management operations and inventory planning across 8 mega global warehouses.• Managed compliance activities with the government and tax agents in Australia to establish a warehouse in the region.

• Coordinated fulfillment activities of the 1st product launched through direct-to-consumer e-commerce system.• Managed direct-to-customer order management and returns processes using excel and implemented order management Key Performance Indicators (KPIs) to monitor performance of 3PL warehouse partners.• Constantly monitored order management KPIs to ensure orders are fulfilled on time and customer service level agreements (SLA) are met especially during peak season with better product availability.

• Studied bottlenecks in the distribution network of a medical device manufacturer’s supply chain using mathematical modeling & proposed a solution using facility location theory to help reduce annual logistics costs by 13% ($1.4 Million).• Developed an optimization model using piece-wise linear programming for inventory purchasing with 2-level pricing structure to aid purchasing decisions.• Improved utilization at an outpatient clinic by 17% in a hospital in the Greater Boston area by predicting no-shows and developing optimal over-booking strategies.• Generated artificial peer-connection networks and analyzed their characteristics using simulation on MATLAB for studying the influence of ideas by peers.

• Worked on data-basing of the PCs in the college of engineering at Northeastern University.• Tracked Inventory and monitored the performance of computers in the research Labs.• Installed and maintained the softwares necessary at the research labs.

• Managed customer communication pertaining to tracking, bookings and delivery of shipments for the smooth functioning of the sea imports department.• Analyzed market trends in Air & Sea export pricing ex-India to North American ports for Q2 2012 to aid the RFQ processes in Q3.

• Acquired exposure to German Engineering, quality control & ‘Deliver on Demand’ concepts.• Collected metrics to generate KPI reports to aid in study of performance during each stage on the production line.

• Analyzed and created stochastic process control charts for the manufacturing process at the manufacturing plant• Plotted quality control charts to understand the efficiency of workforce in the machining processes