Ramon Fernandez Email & Phone Number

Valenzuela, NCR, PH

United States

IT Service Delivery - Software Provisioning and Implementations

Taguig, National Capital Region, Philippines

* Responsible for Account Management* Schedule Sales Sign Up and Invoicing* Service upselling and Contract Management* Service Provisioning, POTS, VOIP, VOICE and PBX* Serve as the administrative point of contact for customer orders, new numbers, cancellations, and international porting.* Ensure that provisioning tasks are escalated correctly within the.

• Presents proposal and contract to Client
• Discuss SLA and other business process related concerns
• Onboarding New Clients and Cater demands
• Develop, maintain, and improve relations with our established client base
• Suggest services and products that our clients will find useful and appealing
• Resolve complaints and answer transactional questions related to purchase and billing

United States

• Works with Different Project Managers
• Book Meetings and Kick-Off meeting
• Internal and External Reports
• Present and Brief New Clients/Onboarding
• Center of business, technology, and user experience.
• Will work with cross-functional teams to design, build and roll out products and services that deliver the company’s vision and strategy.

Northcote, Victoria, Australia

• Book Meetings for Internal and External parties
• Process Number ordering and Porting
• Monitoring the daily progress of projects
• Process Cloud order and UC Order
• Create Reports for projects and purchase orders
• Worked closely with project managers and engineers to ensure project needswere fulfilled and budgets were honored.

Ortigas Center, Pasig City

• BUILDING TELCO BUSINESS AUSTRALIA
• Managing 8 Activation's Specialist
• Operate within the processes and framework defined for provisioning of BTBAU local and toll-free number services.
• Manage move, add, change and disconnection orders (MACDs) within queues.Document, in detail, all activities related to MACDs, within the company's orderqueuing systems.
• Efficiently handle routine and escalated or expedited orders, managing timeeffectively so as to maintain completion of all orders within published SLAs.
• Participate in customer go-live activities as needed. This may include hot-cutactivities, engagement of carriers if services provisioned in those networks arenot properly functional, rerouting on an ASAP basis, etc.

Ortigas Center, Pasig City

• BUILDING TELCO BUSINESS AUSTRALIA
• Responsible for order management and data entry
• Contract checking and credit evaluation
• To be the owner of end to end delivery experience of the customer
• Handle multiple projects and tasks with potentially varying priorities
• Validate network details of customer to ensure delivery of service

Greenfield, Edsa

• TELSTRA AU SERVICE SPECIALIST
• Initiate and follow up on all account activity (installations, disconnects, and billswitches) with appropriate providers based on client requirements.
• Understand internal processes and procedures to be used with each account.
• Monitor all records in process for installations (as well as disconnects and billswitches) and follow up with providers when necessary.
• Assist Technicians in line programming.
• Configures POTS and ADSL and SIP

Greenfield Edsa

• TELSTRA AU CS
• Taking inbound calls from external and internal customers as well as makingoutbound calls.
• Escalating specific matters, queries and concerns to the appropriate orrelevant department once issue has been identified
• Regularly communicating with team members and colleagues to obtainupdates and making sure that messages, updates and initiatives are clearlyunderstood
• Responsible for EU account creation
• Serves customers by providing product and service information and resolvingproduct and service problems.

Ortigas Center, Pasig City

• Consult customers on products and services to provide the best solutions fortheir needs by a variety of communication channels that could include voice,email or chat.
• respond to inquiries with active listening – identifying additional needs andsupport any upgrades in products and services.
• Open and maintain customer accounts and information
• Resolve technical issues with patience and understanding
• Ensuring customer requests are handled in an appropriate and timely manner.
• Troubleshoot Mobile service, phones, and internet

Bachelor Of Business Administration (B.B.A.), Human Resources Management/Personnel Administration, General, 1.65

Master'S Degree, Industrial And Organizational Psychology