It Support And Security Officer
CurrentAs an IT Support and Security Officer, I ensure seamless operations and security across diverse platforms and systems. My expertise spans incident management, system maintenance, and user management, alongside robust procurement and asset tracking.Key responsibilities include:Incident Resolution: Resolving software, hardware, and network issues while maintaining uptime and security.System and Platform Management: Managing N-Able RMM, Bitdefender, Google Workspace, and other… Show more As an IT Support and Security Officer, I ensure seamless operations and security across diverse platforms and systems. My expertise spans incident management, system maintenance, and user management, alongside robust procurement and asset tracking.Key responsibilities include:Incident Resolution: Resolving software, hardware, and network issues while maintaining uptime and security.System and Platform Management: Managing N-Able RMM, Bitdefender, Google Workspace, and other critical tools, ensuring optimal configuration and protection.Security and Compliance: Enforcing data security protocols, managing endpoint security, and ensuring compliance with ISO and HIPAA standards.Collaboration: Working with internal teams to handle escalations, device integrations, and high-priority incidents, while keeping key stakeholders informed.Training and Audits: Delivering cybersecurity training and supporting audits with detailed technical reports.With a strong focus on maintaining IT infrastructure, safeguarding data, and enhancing user experience, I continuously strive to improve operational efficiency. Show less
