iGuana is a leading provider of Document Management Solutions & Scanning Services and a leading distributor of Professional Hardware (Scanners) in Benelux, Eastern Europe, Russia, CIS, and Southeast Asia. We offer state-of-the-art Document Management & Digital Archiving Software (iGuana iDM) and a wide range of professional Scanning & Digitization Services (ScanFactory & ArtFactory). We also provide a large selection of professional scanning equipment, such as document scanners, microfilm & microfiche scanners, book scanners, large format scanners, and more. With over 30 years of experience in the field and one of the most comprehensive solution & service portfolios on the market, we are a one-stop-shop for all of our customers' digital archiving needs. We help our clients digitize virtually any document or artwork and manage all their documents and archives electronically, cost-efficiently and in a legally compliant way.Visit our website at: https://iguana-idm.com

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In general: providing customer satisfaction trough our customer service team.Organising the tools and procedures to improve efficiency and quality. Registration and follow up on service level agreements.Pro-active handling by personal customer feedback visits. Exchanging information with the sales-, development- and management teams in order to get adequate actions on each level.Customer administration and credit control.