Ramses Gonzalez Email & Phone Number

Minneapolis, Mn, Us

Minneapolis, Mn, Us

Miami, Florida, Us

Currently leading the creation of products and services for Movigy, a Globofran spinoff that looks to disrupt the global immigration industry. The overall mission of the company is to simplify the immigration process for their customers, regardless of origin or destination. Managing all program activities using agile methodologies, with teams that include subject matter experts, developers, UX designers, and a Senior Product Manager. Major accomplishments: * Led the launch of 3 services to the Latin American market. Project activities included A/B tests for market ads, monitoring conversion rates for product assessments, testing willingness to pay (WTP) for different product offerings and NPS for customer satisfaction on user experience.

Miami, Florida, Us

Led the creation of a new immigration investment product with the objective of satisfying customer needs found in our Latin American customers. The product was designed around the quick service restaurant (QSR) industry in the US, taking into account investor’s need of not being involved in day-to-day operations and still comply with visa requirements. Managed activities in different areas such as product development, training, marketing, sales and client services. Major accomplishments:* Developed several iterations of the new product (named “GloboPlanB”) in the quick service restaurant (QSR) industry. Managed 3rd party contract negotiations (franchisors, franchise operators, immigration attorneys, seed investors), budget and forecasting, marketing planning and execution.* Developed a Strategic Alliance Partnership with organizations in Latin America for an accelerated sales growth strategy. * Created processes and selected tools for the new Client Services organization in Globofran to serve foreign investors.

Miami, Florida, Us

Led the launch of the first franchise broker network specialized in Latin America, the Caribbean and the US Hispanic market with the objective of helping foreign investors migrate to the US through the E2 Investor Visa Program. Managed all project activities necessary for product development, stakeholder leadership, contract development and negotiation, sales process definition, recruitment and training, go-to market strategies and market launch in Mexico, Brazil, Argentina, Colombia, Venezuela, Panama and the US Hispanic market. Major accomplishments:* Negotiated commercial relationships with franchise broker networks in the US and immigration law firms in South Florida.* Built forecasts and budgets for Globofran’s flagship product (Called “GloboFranchise”) that included a sales incentive program for the sales force that focused on transparency and collaboration. * Managed the definition of the sales process and key metrics to be monitored and communicated with the executive team.* Coordinated the hiring and training of the sales force (Franchise Consultants) over 6 countries.

Guatemala, Guatemala, Gt

WAU administers Latin America’s largest mobile transaction network as a mobile gateway provider that processes billions of transactions every year in over 15 LATAM countries. With an organization of almost 100 employees and over USD $12 million in sales revenue, as the Program Director I led projects to that analyzed feasibility, closed commercial terms and deployed services for WAU's new and existing clients. Major accomplishments: * Led the launch of mobile payments services from world leading companies such as BOKU, Zong and Himedia in 13 countries and 33 cellular network operators in LATAM.* Led the launch of media content services for TURNER Broadcasting System in 13 countries and 31 cellular network operators in LATAM.* Led the launch of Microsoft’s mobile billing pilot program for their Marketplace platform in Telcel Mexico.

Movilnet is Venezuela’s largest wireless carrier with over 15 million subscribers in 2010 and over one billion US dollars in annual revenue in 2006. Lead and managed all client services that are offered over the phone and virtual channels (90% of clients that generate over 3 million calls a month). Directed an organization comprised of over 200 employees and over 800 outsourced call center positions. The main objective was to drive customer satisfaction levels to international standards and best practices (based on COPC®). Major accomplishments: * Service level increase from 63,83% (Jan. 2010) to 81,84% (Jul. 2010) (goal > 80%).* General satisfaction from 76,9 (Jan. 2010) to 80,3 (Jul. 2010) (goal > 78).

Caracas, Venezuela, Ve

Member of the transition board and responsible for all provisioning of IT services in Venezuela in order to guarantee their continuity during the company’s acquisition by PDVSA. Directing an organization comprised of over 40 employees and over 1,200 users of IT services. Major accomplishments: * Migration and implementation of IT services from México to Venezuela including email, network operations, payroll systems and service desk.* Migration and implementation of local ERP platform (JD Edwards 8.12) including the HR, Finance, Purchasing, Maintenance, Manufacturing, Commercial and Transportation modules.* Contract negotiation for provisioning of services and infrastructure with major suppliers like Microsoft, IBM, Oracle and HP.* Migration and implementation of the business application in charge of the 34 Concrete Plants’ operations and 7 dispatch centers.* All of the above mentioned activities were accomplished with minimum impact to company operations, within the expected timeframe (less than 1 year) and with significant savings on budget estimations.

Caracas, Venezuela, Ve

Led a team of over 40 IT business consultants distributed nationwide that were responsible for process improvement in PDVSA's main supporting functional organizations including Finance, HR, Planning, Logistics, and others. The team’s main objective was to find ways to add value to their businesses through process automation and IT solutions. Major accomplishments: * Planning and execution of a training program to specialize consultants in their respective functional support areas.* Design and implementation of a work process to enable collaboration between consultants in order to optimize management of user requirement and needs.

Caracas, Venezuela, Ve

Managed 7 different systems development and integration projects for solutions designed to support internal PDVSA organizations including Corporate Planning, Public Affairs, Finance, Prevention and Losses Control, etc. Led a team of more than 30 people that formed all of the project teams. Also Technical project manager for PDVSA’s Corporate Protection Automation Project (PAP). In charge of defining technical guidelines and supervising deployment of over 40 projects that composed the PAP Portfolio nationwide. The solutions that were designed and implemented focused on the prevention, protection, and control processes.

Intesa’s creation was the result of PDVSA’s outsourcing of its IT services to SAIC in the US. At the time, the company was one of the largest in the IT sector in Latin America with over 1,500 employees. Held the responsibilities of Technical leader for Intesa’s Business Solutions department. In charge of maintaining and developing new IT solutions for Intesa’s security sector clients. Projects executed included the security design and implementation for OPEC’s Second Summit (Caracas, 1999), and a nationwide security badging project for over 40,000 employees.

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