Ramses Sanchez Email & Phone Number

Los Angeles, CA, US

Irvine, CA, US

• As a Automotive Technician, I perform field recalls of all luxury vehicles including, maintenance, electrical repairs, computer updates, vehicle assistance system calibrations, wheel alignments, engine rebuilding and.
• Awarded by Audi of America for achieving 100% Fix it Right in 2016 when the dealership received the Magna Award
• Completed reports and logs of all repairs and perform shift-to-shift communications in accordance with established policies, procedures, and local practices.
• Mitigated repair issues by improving team performance and operational efficiency, establishing effective communication with Shop Foreman and Audi Field Managers. This led to an achieved monthly target goal.
• Met the budgeted goals and objectives for productivity, by conducting service activities as assigned.
• Troubleshoot and diagnose machinery problems using ODIS diagnostic software, develop, and solve problems and repair parts as required under Audi protocol.

Richmond, Virginia, US

• During my time as an Automotive Tech for CarMax, I Performed quality control checks on all 30- day vehicles, warranties, and work orders to verify company and customer compliance. I was accountable for equipment.
• Calculated repair estimates using labor time guides or manuals, determining required repair parts, cost and supplies needed to complete each assigned project.
• Analyzed worker and production problems recommending process improvements and solutions. This led to an improvement in team productivity and an increase in customer satisfaction.
• Communicated with customers to ensure repeat and referral business.
• Reduced inaccurate diagnosis by utilizing instruction manuals and checklists.

• At Timmons VW of Long Beach, I identified mechanical problems by utilization of computerized diagnostic tools and/or manually diagnosing issues. I became instrumental in increasing employee retention through the.
• Achieved customer satisfaction by continuously improving personal, technical, and professional business skills and keeping current with latest machine and equipment knowledge.
• Managed preventive and corrective maintenance to maintain proper equipment safety and functionality, specialized in repairs by becoming VW certified.