Ramsey Hammad Email & Phone Number

Atlanta, Georgia, United States

Atlanta, Georgia, United States

• Built a new division during the worst crisis in Delta history to drive cleanliness and sanitization. Hired over 100 leaders in less than 3 months and revamped our business partner program to deliver best in class program
• Oversee a $230M business partner annual budget and embedded Delta support at ~50 of the top Domestic airports
• Achieved industry leading results in net promoter scores (double pre-pandemic levels) and supported the first Delta JD Power award win in 2021
• Implemented a new audit program consisting of 60K audits in 2021 to emphasize the highest quality
• Successfully helped establish clean as part of the Delta brand promise to both employees and customers lasting well beyond the pandemic

Atlanta, Georgia, United States

• Manage and support over 700 maintenance professionals based in 38 cities, vendor portfolio over 200 stations, 15K motorized vehicles, major baggage handling systems in ATL and JFK, passenger boarding bridges across.
• Created a robust equipment safety plan for all bag tugs exceeding the industry standard. The GSE team completed modification on over 4,000 vehicles in under six months resulting in improved ramp safety.
• Developed the business case for a GSE transformation, focused on organization capabilities to drive improvement in quality and safety. Included a multi-year approach to refreshing the GSE fleet while adding safety and.
• Built a foundation for a culture of customer service resulting in ACS survey scores (of GSE hubs) improving through 2019.

Atlanta, Georgia, United States

• Supported cost containment by reducing multi-segment traffic by 16%, reducing costly interline traffic, and improving network routings resulting in 7 points of margin expansion YoY.
• Implemented new inventory management strategies and tools helping drive 20% YoY freight yield growth while the market grew 9%.
• Championed the transformation efforts across the Commercial teams. Prior to the transformation 2016 revenue was $685M and 2018 revenue was $885M.

Atlanta, Georgia, United States

• Led efforts to expand a direct-to-consumer relationship through exploring innovative partnerships, overhauling Deltacargo.com, and expanding to more online distribution platforms.
• Created brand awareness by leading the Cargo product team to achieve an industry first, GPS enabled cargo product called DASH Critical & Medical. Led the product team to become the first North American belly carrier to.

Atlanta, Georgia, United States

• Successfully guided the team to highly engaged, recruited new industry experts, and delivering strong results for our business partners. Team was the foundation to the current Delta Logistics Control Center (DLCC)
• Guided team through various initiatives that delivered $6.2M in savings in 2014 and delivered an incremental $6M in savings for 2015.

Atlanta

• Created and distributed scorecard reporting to ensure supplier compliance with required EDI messaging for repair orders. Developed relationships with suppliers that drove messaging compliance increase 26 points (49%.
• Completed detailed analysis of warranty technology project to reduce scope from $3.5M capital outlay to a more usable product at approximately $1M, focused on the highest impact benefit streams. Improved project.

Atlanta, Georgia, United States

• Over a five year period, worked with more than a dozen clients across numerous industries: pharmaceuticals, insurance, software, government, beverages, and telecom.
• Worked with the U.S. CEO of a large champagne producer and led a team of three to produce pricing analysis and marketing recommendations that increased profitability by 14% YoY.
• Conducted a series of workshops throughout the U.S, Europe, and Asia to develop a future state operating model for the Technical Support business unit of a software company which was projected to result in $45M in.
• Designed operating model for Organization Design capability (HR function) for a large Government agency that supports 700,000 employees. Worked with VP of HR to achieve desired efficiencies in new structure resulting.

Mba - Full Time Program, Finance, General Mmgt, Entrepreneurship

B.B.A., Marketing And Consulting Concentrations