Manager over nonperishable and perishable departments managing associates, maximizing sales, communicating and reviewing upcoming promotions to department managers and insuring compliance to merchandising objectives, efficient ordering, proper scheduling and labor control, receiving, merchandising, setting schematics, scanning, analyzing financial reports, maximizing profits, minimizing shrink and out of stocks for each department. Accomplishments: ▪ Selected as trainer to teach and coach customer service excellence to new hires for the district. ▪ Increased store customer service scorecard to 96% which ranked #1 in the district. ▪ Organized back room to 2.0 initiative and selected to help other store in the district to convert their stores to 2.0. ▪ Selected to go to Charleston - on a special project - to convert purchased Piggly Wiggly stores to Harris Teeter format. Stores opened up ahead of schedule. ▪ Created tools to track and manage perishable inventory and shrink as well as departmental forecasting models to help minimize out of stocks and shrink which are being used by the Southern Region. ▪ Helped store achieve sales record and maintain a 10% growth from 2014 – 2018. ▪ Created a process to maintain 20 or less controllable outs in all non-perishable departments. ▪ Received customer compliments on improved store conditions and minimizing out of stocks. ` ▪ Hired, trained and coached new associates to eventually secure managerial positions. ▪ Scored 95 on last L.P. audit ▪ Created and shared known loss and sales forecasting tools used by other managers in the district.

Manage overall efficient and profitable operation of a high volume, small box store. Source, select and develop talent and manage store staffing needs. Responsible for sales, customer service, merchandising, receiving and processing freight (door to shelf), ordering, merchandising, schematics, recovery, minimize outs and receiving DSD deliveries. Management of store's payroll budget, cash management, bank deposits and store safety. Manage shrink, protect company assets and inventory control. Monitor profit and loss. Accomplishments: ▪ Assigned store initially ranked lowest in district sales growth, customer service, recovery and LP audits; within six months of assignment, store consistently ranked #3 in district sales and reflecting progressive comp sales growth: MTD, QTD & YTD. Ranked #3 in last district customer satisfaction survey. Received a 93 score out of 100 on last loss and prevention audit. An A is rarely given on a LP audit ▪ Hired, coached and promoted store associates to managerial positions ▪ Increased efficiency in door-to-shelf process (maximizing turn, scheduling efficiencies) to boost staff productivity. Organized back room to facilitate ease of inventory replenishment ▪ Created tools to track cash management and employee scheduling (being used by other store managers).

Responsible for non perishable and perishable departments managing associates, maximizing sales, insuring compliance to merchandising objectives, efficient ordering, proper scheduling and labor control, receiving, merchandising, setting schematics, scanning, analyzing financial reports, maximizing profits, minimizing shrink and out of stocks for each department. Responsible for managing and coaching stockers and department managers, customer service and supervising all aspects of retail operations. Monitor retail compliance with weekly promotional planner to include display of feature ad items with proper signage throughout the store in addition to secondary discretionary display activity. 100% compliance on all core and customer impact items required within each department in addition to managing inventory levels to maximum sales, minimize outs, preplan for upcoming ads, minimize shrink and monitor P&L and quality control within each department. Accomplishments: ▪ Ranked #3 in USA on quarterly push items (items identified for incremental sales) ▪ Ranked #1 in District on in-stock conditions (99.4%) by creating customized OOS tracking reports by department and holding each team accountable for results

Responsible for managing and coaching 14 retail sales associates and coordinating promotional execution strategies with local Customer Sales Executives, national and regional mass and grocery chain district managers (Wal-Mart, Food Lion, Publix, Bi-Lo, Ingles, Harris Teeter, Lowe's Foods) to provide seamless superior retail execution and operational coverage. Develop key decision makers by reviewing quarterly plans, business trends and merchandising opportunities within the grocery, mass and c-store channels. Manage retail execution measures for retail sales associates to maximize efficiencies and business potential. Coach team through work-withs, hiring, onboarding and training new retail sales associates. Co-facilitate and plan strategic direction for district retail execution meetings. Accomplishments: ▪ Drove growth and helped district exceed plan for 2006 & 2007 c-store and grocery initiatives through headquarter development and focused execution. Placed over 700 PSDs in food and convenience channels in 2006 & 2007. ▪ Grocery: Achieved 85% distribution gains in the first 30 days of headquarter approval for food accounts; averaged 91% sell thru on retail promotional execution; lead communicator to retail management team as Food Lion Advocate, regarding all upcoming Food Lion programs and strategic direction; led the USA in food store punch-in orders; developed grocery chains by presenting and gaining commitment for permanent racks, ¼ promotional display ready MODs, new items and calendar promotions. Incremental quarterly sales exceeded $40,000. ▪ Convenience: Sold 12,440 new item placements in 2006 & 2007 within independent and chain retail convenience groups; sold 2006 & 2007 P-3 C-store program to 43 headquarter accounts (100% of identified groups) controlled by RSM team. ▪ Analytics: Led the South in field time (120 days) and training/onboarding new hires (63 days).

Responsible for executing business plans for district, including forecasting and developing new business opportunities within the district. Communicate all relevant promotional information to sales associates. Manage thirteen sales associates by developing period business plans for each associate, weekly one-on-one meetings and work-with and market tours. Continue to grow market share to exceed 80% and grow sales to exceed 10% through new distribution, effective retail execution using merchandising business planner, displays, in store promotions, multiple in store cross merchandising and maintaining 97% service compliance.

Account Manager – Grocery Channel 4/16/1999-12/31/2002 Responsible for managing a $15 million territory within the grocery channel by developing Large Outlet groups and grocery resellers in a six-state area. Managed National Dollar Account (Bill’s Dollar Store 400+ stores), Resellers (Associated Grocers & Fleming), Wal-Mart Regional Coverage, Large Chain Outlets (Sav-A-Center, Greer’s), Independent Group Headquarter accounts (Food Giant, Southeast Foods, Ad Max Ad Group) and coordinated Telesales and Broker coverage for the Southern Market. Accomplishments: ▪ Sold 130 new seasonal items for distribution in Associated Grocers ▪ Index average 142% total promotion (seasonal and non seasonal) in 2001 & 2002 ▪ Developed working relationship with retail team, broker supervisors and account managers to successfully implement reseller programs ▪ Effectively utilized 100% of account specific budgets to grow business by average of +10% ▪ Generated $423,000+ incremental promotional sales in 2001-2002 through sub-group headquarter network ▪ Created and maintained customized tracking templates to measure sales by customer and promotion ▪ Interfaced with cross-functional teams (Logistics, Service and Finance, Category Leadership) to develop strategies resulting in cost savings for both M&M/MARS, Inc. and our customers ▪ Created broker sales contests to obtain specific growth objectives resulting in sales of incremental pallet programs (average $50,000 incremental sales+ with 70 distribution voids corrected in the top five independent retail groups) ▪ Cleared all deductions no later than second request Account Manager – Convenience Channel 1/27/1995-4/16/1999 Responsible for managing $15 million territory within the convenience channel by developing resellers (Imperial Trading, Conco) and headquarter accounts (Exxon, Cracker Barrel, Shop Rite) and coordinating Telesales and Broker coverage in the US Gulf states. Accomplishments: ▪ Reseller business +10%