Ramsey Njire Email & Phone Number

Kenya

Working full time on automation, SEO strategy, and AI integration into various company processes and products.- Pioneered the founding of the HIT (Human Interface With Technology) at the company, in charge of gathering user concerns and feedback from the rest of the company and working hand-in-hand with the more technical Operations team to design automations and tools that solve the problems of company staff and company clients in the best way possible.- Designed automations to help the CSRs (Customer Service Representatives) input information about clients received during the onboarding process more efficiently and in a centralized place.- Led the design and implementation of a dashboard for the CSR team to provide all information about a client (website analytics, lead report, last SEO audit, etc) in one place to make check-in calls go smoother.- Added a concern/rebuttal database to the CSR dashboard to allow CSRs to give proper rebuttals to client concerns on the fly as the concerns come up.- Spearheaded automations for the SEO team to automatically gather technical SEO data on websites and webpages(page speed, HTML issues, robots.txt, sitemap, backlink profile, etc)- Pioneered the creation of the Analysis team to analyze employee-client communications across the board (prospecting calls, pitches, onboarding interviews, etc) to identify areas of improvement for all client-facing staff members.

Remote

Speakeasy Marketing Inc. Is an SEO and answering service firm that caters specifically to American attorneys. In this role, I- Walk clients through designing their websites from scratch or re-designing existing sites with a focus on improving user experience and optimizing their keywords.- Help clients build effective marketing strategies, increasing leads by an average of 20% per client per month in the first year. This helps them convert more.- Recommend different best practices to clients to improve their online presence, including building newsletter lists, soliciting feedback and reviews from past clients, ensuring ADA (Americans with Disability Act) compliance on their sites, and using 411 SMS programs to improve retention among clients.- Help clients optimize their ranking on Google via Google My Business, Strategic use of meta tags, 'talking head' Vimeo and YouTube videos, Facebook pages, and other methods of building online communities and improving leads.

Built a music inventory management app (https://github.com/RamseyNjire/music_app)- This is a full Rails project with a Postgres database, a Rails backend, and Rails views on the frontend;- The authentication is custom, implementing single browser sessions;- Users can sign up, create bands, add albums and tracks with lyrics, and write notes on other users' tracks.Built an Art Sharing API (https://github.com/RamseyNjire/art_share_api)- This was a simple Rails API for sharing artwork;- Built a custom API with a Postgres database that allows users to sign up and share artworks using URLs;- Tested the API endpoints using Postman to ensure they were working as expected.Built a URL shortener service (https://github.com/RamseyNjire/rails_url_shortener)- Successfully built a Rails application with a CLI (command line interface);- It saves users to the database and allows them to have many URLs;- The URLs can be shortened and given tags based on the topics they cover;- The shortened URLs can then be shared with others online;- The service tracks URLs for the number of clicks they receive.

Nairobi, Kenya

- Solving technical problems for customers involving B2B software.- Some of the software covered includes CRM, e-comm, soft phone systems, email automation, and learning management systems.- Helping customers with installation, database software, infrastructure setup, API queries, manual bot investigations and dev-ops to ensure a smooth experience.- Maintaining 80% FCR (First Contact Response) and 100% CSAT (Customer Satisfaction) rates for all tickets handled.- Working in a fully remote environment with proficiency in various tools including JIRA, Zendesk,and the Google family of work software (Docs, Sheets, etc) to collaborate with colleagues and serve customers all around the world.

Nairobi, Kenya

I wrote helpful articles with niche websites in the tech and business fields to boost their online presence by writing them high conversion content that solved users problems and built their domain authority. I increased traffic for most of them by over 40% and increased revenue by a similar amount.

Nairobi

Market analyst looking for trading opportunities in different markets with a primary focus on soybean. Identified major trading opportunities tied to the 2016 Trump election as well as the months that followed due to deep analysis of trader sentiment surrounding US economy after elections. Did research on impact of China on global soybean prices.

Westlands, Nairobi

Working as a market analyst in the soybean markets, training to be a professional futures trader.

Hurlingham, Nairobi Kenya

I worked mainly as a draughtsman, drawing up detailed blueprints and generating and rendering 3D models for presentation purposes.

Full Stack Software Engineer, Software Engineering

Learning to build full stack web applications and work for global development teams as a software engineer.

Html/Css Certification, Frontend Development

Full Stack Web Development Certification, Computer Software Engineering

Certified Public Accountant, Accounting And Finance

Activities and Societies: Strathmore Drama Society Strathmore Accountants Association

A-Level Qualification, Mathematics And Sciences, 13

Activities and Societies: Model United Nations, Debate and Public Speaking Club Taking GCE A-level course to end in June next year..