Stephen Ramsey Email & Phone Number

Johnston, Rhode Island, Us

FM is a leading property insurer of the world's largest businesses, providing more thanone-third of FORTUNE 1000-size companies with engineering-based risk management andproperty insurance solutions. FM helps clients maintain continuity in their businessoperations by drawing upon state-of-the-art loss-prevention engineering and research; riskmanagement skills and support services; tailored risk transfer capabilities; and superiorfinancial strength. To do so, we rely on a dynamic, culturally diverse group of employees,working in more than 100 countries, in a variety of challenging rolesKnowledge in supporting a Windows based client computing environment.Ability to install and configure laptop, desktop and server computers, printers, and other peripherals.Broad range of telecommunications, network, and desktop computing knowledge.Significant user support experience, Solid analytical and problem-solving abilities.Well-developed hardware troubleshooting skills in a managed computing environment(e.g., Active Directory)Ability to effectively work with corporate and/or international information technology staffto ensure a stable working environment in areas including, but not limited to, client/servercomputing infrastructure, telecommunication, network infrastructure, back-end servers andapplication support

Johnston, Rhode Island, Us

- Perform information technology practices including implementing and supporting products and services that meet or exceed the expectations of FM's employees and customers.- Effectively work with corporate and/or international information technology staff to ensure a stable working environment in areas including, but not limited to, client/server computinginfrastructure, telecommunication, network infrastructure, back-end servers, and applicationsupport.- Install and configure computers, printers, and other peripherals.- Support AV and IT needs in the Learning Center.- Heat Ticketing System, Steelcase Room Wizard, Microsoft O365, Bitlocker, Apple jamf Pro, Windows 10 Enterprise, Microsoft Surface Hub, Active Directory, McAfee EPO, SmartBoard, Crestron.

Providence, Ri, Us

Worked on planning and implementation of additions, deletions and modifications to the IT infrastructure. Oversee the administration and maintenance of the company's infrastructure.· Business Unit Director for CyberArk, Office 365, Win 10, Versasec Smart Card 5.3.· Canon printer server admin, handled billing reports, and introduce new technology.· Administrator for mobile communications, orders, upgrades, and repairs.· Testing Windows 10 releases deployments, on new laptops.· Performed AV support for meetings involving Crestron, ClickShare, and projectors.· Reported machines with missing controls: McAfee EPO, SCCM, DDPE, CyberArk.· Supported with disaster recovery.· Telecommunication, Cisco VoIP phones, fax lines, network devices, headsets· Maintain licenses for Adobe Products, Microsoft Office products, Connected Backup.· Provided end-user training via Fixit Day and quarterly coordinator meetings.· Administrator for mobile communications, orders, upgrades, and repairs.· Replaced Tripp Lite UPS, moved fax lines, and supported Cisco VOIP phones.· Mentored Year Up! Interns.

Providence, Ri, Us

Textron Inc. is a $14.2 billion company, they specialize in aircraft, defense, and industrial areas.- First contact for the executive team for any IT needs and was on call after hours.- Supported AV equipment (Crestron, ClickShare) at executive board meetings.- Interacted regularly with senior executives and Board Members.- Assisted with supporting the 2018 Textron Global Leadership Meeting in Miami, FL- Deployed and configured devices like Apple iPad, Apple iPhone, and Android devices.- Refreshed laptops for platinum executives- Ordered, supplied, and suggested any technology related items.- Diligent Board Books administrator.- Tried to innovate new technology to the executives- Supported Cisco VoIP phones.

Ashburn, Virginia, Us

CSC merged with HPE to form DXC Technology. DXC is the world’s leading independent, end to end IT service company, severing nearly 6,000 private and public sector clients in 70 countries.· Deployed Windows SOE image to laptop computers.· Imaged and deployed 100 laptops on average in a 30-day span for LDP’s, twice a year.· On-site support to customers including installation, servicing, and repairing systems.· Last line to resolve incident and service request tickets unresolved from Level 2.· Performed Asset Management responsibilities daily and managed the depot.· Streamlined asset management from paper to a PDF database.· Was leveraged by the client to assist with Gold VIP executives.· Administrator for Micro Focus Connected Backup, and Cisco AnyConnect VPN.· Involved in the E-Discovery legal process.· Performs analysis and prepare reports on system problem trends and issues· On call when needed after hours.· Traveled to Maryland a few times to assist, innovate, and help with desktop services.· BMC Remedy, TWOS, Cisco AnyConnect VPN, Office 2013-16, DDPE, Windows 7-10 SCCM 2012, Active Directory, Group Policy

· Promoted to Level 2 to work on UTC account.· Involved in starting the Level 2 help desk for Textron.· Resolved incident and service request tickets unresolved from Level 1.· Administrator for Blackberry Enterprise Server.· Administrator for Micro Focus Connected Backup.· Handled all non-hardware related issues via remote connection.· Updated Knowledge Database for Level 1 and Level 2 support.· Cisco AnyConnect VPN, Blackberry, Citrix, Windows 7, Windows 2000, Office 2003-13.

Worked Level 1 help desk where i performed daily IT duties as a 1st call responder.Troubleshooting computer issues, printers issues, main frame issues.Created training documentation for new Level 1 hires.

Norwell, Ma, Us

Started off as a 8 month contract to work at CSC, was hired on in August where i was then employed for 16 years.(See next role for job description.)