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Ramsey Zarka is listed as IT Service Manager. ITIL 4 Managing Professional and ITIL v3 Expert. Experienced People Manager specialising in Managed Services, Supplier and Account Management at FCDO Services, a company with 425 employees, based in England, United Kingdom, United Kingdom. AeroLeads shows a matched LinkedIn profile for Ramsey Zarka.
Ramsey Zarka previously worked as IT Service Manager at Fcdo Services and IT Service Manager at Scc. Ramsey Zarka holds Ba Latin And Ancient History from The University Of Manchester.
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An ITIL® v3 Expert, ITIL® 4 Managing Professional and PRINCE II qualified IT Service Management and Operations specialist with over 18 years of IT experience who comes from a technical Wintel support background. Commercially and strategically aware with a proven track record of delivery against SLA’s and KPI’s achieved by proactively managing Services and ensuring delivery aligns to the business needs whilst maintaining a flexible approach to Change. An accomplished Leader and Manager who has led and organised virtual and local teams, individuals and Suppliers to inspire great results. Strong experience of managing multiple teams including Service Delivery Managers, Service Desk, End-User support, Infrastructure and Application teams and has re-structured support and delivery teams to deliver the best possible service to the business and customer.A “hands-on” history of transitioning new services into the live environment and developing processes to ensure their support in BAU, along with methods of measuring, monitoring and sustaining success.I have successfully delivered IT services as both a Managed Service Provider (outsourced) and through “in-house” IT departments and fully understand the challenges from both sides.
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As a Senior Service Manager working for the trading arm of the Foreign Commonwealth and Development Office, I am responsible for the successful delivery of multiple critical live services across National Security and Defence. These services are a mixture of hosted SaaS, PaaS and IaaS as well as Managed Desktop services and Azure. Services are delivered.
Stevenage, United Kingdom
A member of SCC’s “Customer Experience Leadership Team” where I was accountable for the successful delivery of contracted services into the assigned customer. This included day to day management, strategic oversight/engagement and regular C-Suite and Exec level business reviews.Key accountabilities include Customer Satisfaction, meeting revenue.
Luton, United Kingdom
Leading the IT Service Management and Delivery teams and accountable for the successful delivery of all “Business as Usual” IT Services to approx. 3500 users across multiple offices and sites. Delivered primarily through in-house ITIL aligned support teams and 3rd party suppliers. Management of the IT and business relationship via both formal Service.
Bedfordshire
Accountable for the delivery of an outsourced IT support service providing LAN, WAN, Application, Desktop and Infrastructure Support across multiple UK sites. Delivered through an on-site Service Desk and a matrix of dedicated, near and off-shore shared service engineers. Based on client site and responsible for mentoring and managing a team of engineers.
Other employees you can reach at fcoscareers.co.uk. View company contacts for 425 employees →
Jack Bettles
Colleague at Fcdo Services
Eastbourne, England, United Kingdom, United Kingdom
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AP
Alice Pollard
Colleague at Fcdo Services
United Kingdom, United Kingdom
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DB
Damon Butcher
Colleague at Fcdo Services
Sherington, England, United Kingdom, United Kingdom
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AR
Andrew Richardson
Colleague at Fcdo Services
Belfast Metropolitan Area, United Kingdom
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SM
Shivarni Matharu
Colleague at Fcdo Services
London Area, United Kingdom, United Kingdom
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XS
Xeno Sabino
Colleague at Fcdo Services
Metro Manila, National Capital Region, Philippines, Philippines
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CP
Carlos Pineda
Colleague at Fcdo Services
United Kingdom, United Kingdom
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LW
Laura Walsh
Colleague at Fcdo Services
Milton Keynes, England, United Kingdom, United Kingdom
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TE
Temitayo Egbeja
Colleague at Fcdo Services
Abuja, Federal Capital Territory, Nigeria, Nigeria
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EN
Ernesto Navarro
Colleague at Fcdo Services
Panama City, Panamá, Panama, Panama
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Quick answers generated from the profile data available on this page.
Ramsey Zarka works for FCDO Services.
Ramsey Zarka is listed as IT Service Manager. ITIL 4 Managing Professional and ITIL v3 Expert. Experienced People Manager specialising in Managed Services, Supplier and Account Management at FCDO Services.
Ramsey Zarka is based in England, United Kingdom, United Kingdom while working with FCDO Services.
Ramsey Zarka has worked for Fcdo Services, Scc, Firstport (Uk), Cgi, and Logica.
Ramsey Zarka's colleagues at FCDO Services include Jack Bettles, Alice Pollard, Damon Butcher, Andrew Richardson, and Shivarni Matharu.
You can use AeroLeads to view verified contact signals for Ramsey Zarka at FCDO Services, including work email, phone, and LinkedIn data when available.
Ramsey Zarka holds Ba Latin And Ancient History from The University Of Manchester.
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