Ramsha Mustafa Email & Phone Number

Gurugram, Haryana, India

Gurugram, Haryana, India

- Envisioned GTM strategy, analysed consumer behaviour, created keyword optimised food menus, collaborated with marketplace aggregators and achieved revenue growth- Created 5+ standard operating procedures (SOPs), by monitoring and evaluating operational roadblocks, led strategic partnerships with logistics providers to reduce costs and increase operational efficiency- Led campaigns, created festive theme product offerings, managed vendors and ran successful promotional campaigns, achieved 90% attainment across product lines and SKUs

Mumbai, Maharashtra, India

- Managed a vast inventory of 380 keys securing a departmental NPS of 79.5- Achieved 85% in Marriott Brand Standards Audit and 100% compliance in Corporate Audit-Trained and managed a team of 60 associates, supervisors and executives achieving a target of 5cr worth of ancillary revenue and service revenue during covid demand creation drive

Gurgaon, India

- Formulated an action plan to reduce negative feedback (detractors) and neutral feedback (passives) with an aim to improve NPS thereby achieving a growth of approximately 12% in customer satisfaction scores- Assisted with opening of luxury hotels by developing and sustaining relationships with various stakeholders and training and development of new employees-Involved in Covid task force for managing crisis during the pandemic; formulated SOPs around social distancing during hotel operations from the scratch

Bangalore

Pgp Rise, Mba

- Executive MBA program (PGP Rise) specialised in Product, Marketing, Business Strategy, Entrepreneurship & Technology - Built and scaled.

B.Sc In H And Ha, Front Office And F&B

- Bachelor of Science in Hospitality & Hotel Administration - Top 5% in institute placements - Managed events at the Front Office Club

Higher Secondary, Commerce And Economics, Grade 1

- Class 12 (ISC): 92%; Class 10 (ICSE): 87% - Class topper in Commerce & Business Studies