Delivering outstanding customer service is not just about solving problems—it’s about creating meaningful, lasting relationships with customers and clients. This is what drives my work as a Customer Service Specialist at ibex. Pakistan, where I support Walmart's international campaigns. Every day, I assist customers with orders, solve delivery issues, and provide product information that ensures a smooth, hassle-free experience. Through detailed communication and issue resolution, I aim to exceed expectations and enhance customer satisfaction.With a strong background in the BPO industry, I specialize in relationship management, complaint handling, and process optimization. My experience extends beyond customer service; I have also worked on various socio-economic projects, collaborating with organizations like the World Bank to collect, transcribe, and analyze data that informs project decisions. My ability to process large amounts of information and transform it into actionable insights has been key to improving project outcomes.I’m passionate about growth—both personally and professionally. My goal is to continue developing my expertise in customer experience, contribute to innovative solutions, and take on new challenges that push me to be the best in my field. If you're interested in improving customer satisfaction, streamlining processes, or collaborating on socio-economic development projects, let’s connect and explore how we can work together to drive success.
Bank Al Habib Limited
View- Website:
- bankalhabib.com
- Employees:
- 11432
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Customer Service OfficerBank Al Habib LimitedKarachi, Pk
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Customer Service SpecialistIbex. Pakistan Jan 2024 - Oct 2024PakistanAs a Customer Support Specialist for Walmart's international campaign, I assisted customers with placing orders, ensuring timely deliveries, and tracking shipments. By leveraging my knowledge of Walmart's products and services, I was able to provide detailed information, helping customers make informed purchasing decisions. I effectively managed complaints and escalated complex issues to the back-office team, ensuring swift resolution. My role involved not only solving problems but optimizing processes to minimize repeat issues. Through diligent follow-up and clear communication, I contributed to increasing overall customer satisfaction by 20% over six months, as measured by post-interaction surveys. My strong relationship management skills led to a decrease in complaint escalation by 15%, directly supporting Walmart's goals of improving customer retention. -
Field Moderator And TanscriberManagement And Development Center Aug 2023 - Jan 2024Karāchi, Sindh, PakistanIn this role, I worked with a lead consultant to conduct interviews and focus group discussions for a World Bank project addressing socio-economic issues in Karachi. I facilitated data collection and transcribed interviews with key stakeholders, including local government departments. By accurately documenting conversations and observations, I ensured the integrity of the data collected. Additionally, I prepared comprehensive reports, which were crucial for the World Bank's analysis of socio-economic conditions. My work led to a more structured understanding of local issues, directly contributing to the development of targeted project improvements. My efforts helped improve the project’s report processing time by 10%, ensuring the final data was submitted ahead of schedule.
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Field Moderator And TranscriberApex Consulting (Apex) Dec 2022 - Feb 2023Sindh, PakistanDuring my tenure at Apex Consultants, I assisted in the evaluation of a major World Bank project in Sindh. My role involved transcribing interviews with government officials and leading focus group discussions across various communities. I ensured meticulous documentation of the discussions, which later formed the foundation for in-depth project evaluations. Through efficient reporting and attention to detail, I helped reduce the error rate in data transcription by 25%. My contributions led to a clearer identification of the project’s impact areas, facilitating decision-making for future development efforts. The clarity and precision of my reports were commended for contributing to a more transparent evaluation process
Ramsha S. Education Details
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Business Administration And Management, General -
Women'S Studies -
Women'S Studies
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Kubs – University Of KarachiBusiness Administration -
Cews – Universiy Of KarachiWomen Studies
Frequently Asked Questions about Ramsha S.
What company does Ramsha S. work for?
Ramsha S. works for Bank Al Habib Limited
What is Ramsha S.'s role at the current company?
Ramsha S.'s current role is Customer Service Officer.
What schools did Ramsha S. attend?
Ramsha S. attended Karachi University Business School (Kubs), Karachi University, Karachi University, Kubs – University Of Karachi, Cews – Universiy Of Karachi.
Who are Ramsha S.'s colleagues?
Ramsha S.'s colleagues are Muhammad Bilal, Najm Ul Hassan, Bilal Khalid, Massimiliano Floris, Syed Mujtaba, Anoj Khemani, Amin Khan.
Not the Ramsha S. you were looking for?
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Ramsha Nasir
Islamabad
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