• Supported client IP Telephony infrastructure remotely.• Handled Business VoIP.• Managed Service Requests & Change request with Advance Team• Responsible for remotely managing network of remote site through 24*7. • Monitored network performance, ensuring optimal uptime and efficient resolution of any issues. • Collaborated with IT teams to define network requirements and integrate new technologies. • Troubleshooted and resolved network-related issues in a timely manner. • Conducted network optimization reviews and recommend improvements. • Configured and troubleshooted Routers, Switches, and other network devices. Coordination with various vendors for Link Issues for smooth implementation. • Configured and managed the User Features, Extension Mobility, Services. Adding, removing and changing the user settings in CUCM.• Performed Move, Add and Delete IP Phone extension.• Monitored the Processor and Memory usage of the call manager servers. • Updated client with regular activities reports.

• Troubleshooting Inbound and Outbound Calls by using CDR , DNA and RTMT Tools• Provided the Calling Privileges.• Provided the Remote Site IPT Support.• Upgraded IP Phone Firmware Image.• Configured and installed VOIP devices and IP Phones.• Configuring and troubleshooting of Cisco IP phone.• Configured the Cisco IP phones in call manager through BAT file.• Configured Call Manager User Features and Services.• Configuration of Cisco IP Phones and third-party SIP phones.• Engaged with L2 Engineers for Upgrading IP Phone Firmware Image.• Monitored the nodes through RTMT.• Handled Bridge Calls in Critical Cases.• Resolving day to day floor issues for effective and smooth functions of Voice infrastructure-based incident.• Configuring and troubleshooting Digit Manipulation.• Maintained Gateway to provide troubleshoot assist.

• Proven track record of delivering high-quality projects on time and within budget.• Strong problem-solving abilities & demonstrated through.• Effective communicator and collaborator, skilled in working cross-functionally to achieve organizational goals.• Committed to continuous learning and adapting to new technologies and methodologies in software engineering.