− Assist the Business Manager in ordering supplies and keeping an inventory ofthem.− Keep track of the forms from the employees and file them accordingly.− Accounts Payable and Billable.− Payroll via ADP.− Utilize Markate to input invoices.− Reach out to customers for customer satisfaction.− Market company via social media (Facebook, Tiktok, Angie’s List)− Input work orders into Markate.− Creation of EIN and Articles of Organization− Onboarding of employees (W2, payroll, I9)

-Run day to day operations of the Housekeeping Department. -Document inventory to ensure proper materials. -Filing documents and completing fiscal year tasks. -Organizing incentive-based events. -Thorough inspection of the facilities. -Create a schedule to maximize hours and payload. -Screen and recruit candidates for multiple departments. -Maintain payroll. -Review employees for their annual raises. -Facilitate training monthly. -Create documents using Excel and Microsoft. -Work closely with Sales and Front Desk to ensure events are completed. -Operate reports on Opera. -Work with Workday and ADP daily. -Utilize Quore, Alice, and Transcendent to submit work orders and log lost and found -Work with Sonesta Operations including inspections. -Attend and organize weekly manager meetings. -Submit work orders and tickets through dispatch application based on priority. -Create task related reports for employees to complete. -Work with maintenance to ensure work orders are completed. -Assist my Assistant General Manager through Front Desk. -Adjust billing for large groups. -Work Front Desk when short staffed. -Guest scores averaged 4/5.

− Complete the task sheet given. − Monitor training and certifications necessary. − Complete necessary paperwork and file it to appropriate folder or binder. − Service guest rooms to ensure the room is ready for day-to-day use. − Prepare check-outs above standard − Plan events based on Holidays. − Organize employee files. − Supervise teamwork ethics and standards. − Host morning meetings to address constant flow of information. − Handle phone calls and requests daily. − Experience with Front Desk operations. − Attend weekly Manager meetings. − Create documents using Excel and Microsoft. − Work as a team with other co-workers when needed. − Maintain housekeeping closets cleanliness. − Work as Laundry Attendant when needed. − Work as Houseperson to maintain common areas of the hotel. − Train new housekeepers to meet the hotel standard − Prepare daily task sheets for room attendants and houseperson. − Prepare schedules based on occupancy. − Check inventory monthly and order proper items. − Monitor metrics to manage workload. − Run daily reports. − Operate Opera PMS System and Quore to communicate departments. − Guest scores maintained “4.6/5”.