Ramsumer Nishad Email & Phone Number

A bright, Adaptive and self-motivated, strategic thinker tech support manager who has excellent organisational skills, is highly efficient with accuracy and has a good eye for detail. Able to play a key role in analysing problems and come up with creative solutions. Able to produce methodologies and files for effective data management. A quick learner who can absorb new ideas and ability to cope up with new trends and technology. Ability to handle Pressure, build strong team network.STPL is India’s leading ICT distributor with turnover > $ 1.3 Bn and 800+ employees.Managing E-Commerce back-end system process and operations for – HP, Samsung and Philips portals.Responsible for developing system-integration and setting up processes for the above.Various other reports and analytics for both internal as well as the principal brands.Preparing technical specifications and process flow, getting approvals from functional consultant, assisting to functional consultant.Testing, reporting bug, Implementing, training on any new functionality or customisation in ERP.Replicating any bug or issue in test database for debugging.Managing system setup for inventory upload, Order execution in ERP.Designing SQL/VBA queries for regular reporting.Preparing daily, Weekly and Monthly Reports for Client or internal management.Providing Monthly and Quarterly Incentive data to Client.Creating and modifying VBA/Macro for daily routine work of Ordering/Dispatch Upload /Delivery Upload/Courier Assignment/Inventory Planning etc. Analysis of fraudulent order on estore.Integrating and developing the API for Logistic partners/ Vendors/ Payment gateways/ ERP etc.

Listed skills include Troubleshooting, Product Management, Product Support, Team Management, and 7 others.

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  Deputy Manager - Tech Support

  Savex Technologies Pvt. Ltd

  Mar 2012 - Present - Mumbai Area, India

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  Unitversity Of Mumbai

  Chemistry